Sonys Customer Service Response.......... Thank you for contacting the Sony Xperia contact centre. You recently contacted us regarding a problem with the volume on your Sony Xperia Z5 Compact. We are sorry to hear of the issues raised. As the software repair has not resolved your issue we would suggest you use our convenient online repair service where you can: Check your handset's warranty status ·Arrange a repair of your handset · Keep up to date with the repair process · Use other helpful support services such as My Xperia™ To book your Sony Xperia device in for a repair please follow the instructions below: Go to My supportand log in or create a Sony account. Add your contact information and register your Sony Xperia devices. To create a repair, click Repair your device. Enter the IMEI of your handset and describe the problem you are experiencing with your device. The IMEI can be found by following these steps: From your Home screen, tap the menu icon (a series of dots in a square) Find and tap Settings > About phone > Status. Scroll to IMEI to view the IMEI number. When the repair order is submitted you will get a confirmation e-mail. Within the confirmation email you will be provided with details on how to send the unit to ourselves. Please note we do not supply packaging to send the handset in, at a small cost your local post office can supply a suitable padded envelope. 4. During the repair process we will keep you updated on the status of your device until it is sent back to you. Please note, during the repair process we will be required to remove any data that may be present on your device in order to carry out our repair work. Please ensure to backup your data using Xperia Companion on your PC/Laptop/Mac, or through a sync service such as Google. This would be using the Google account you may have logged in with on your phone and going to ‘Settings>Backup & reset’ and ensuring that ‘Back up my data’ is turned on under Google Backup & Restore. If the device is inoperable and will not connect to a PC then it will not be possible to save any data. Should you require any further assistance please do not hesitate to get back in contact. Thank you for using our services. LIKE ITS MY HARDWARE THATS FAULTY NOW??.......LIKE IM GONNA WASTE MY TIME SENDING MY PHONE TO THEM IF THEY CANT ADDRESS A SIMPLE SOFTWARE ISSUE
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Same here, even tried the software repair and then had to go through it and disable all the apps again! Im onto Sony Support but still no joy yet....... if i go to the music player and press play the song comes on quite loud at 1st, for a split second!, then goes quiet and youtube using chrome is just a waste of time now.....you cant hear very well at all when your sat somewhere with a bit of background noise. come on Sony pull your finger out!!!!!
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