Thanks. I managed to contact the live chat. In summary (in uk) I need to gamble £22 and being without a phone for 7 days. If it's warranty it will be fixed and returned for free. If they decide it is not warranty then they will quote to repair. If I want my phone returned without repair then it will cost me £22.
... View more
Hello , I have a Warranty Question. I have a Sony xperia Z3 compact that was new 15 months ago. I believe the phone has failed the Ingress Protection rating either due to design or production or quality control. The phone was splashed with water . I immediately dried the phone however the phone got warm and switched itself off. Later in the day the phone started working again but now has 2 unwanted features. 1. When the screen brightness is set to 40% or less the led screen starts to flicker intermittently near the left edge of the screen. 2. The battery capacity status is not behaving correctly. Stopping charging early or sudden drops in capacity. My interpretation from reading the warranty information it basically says that if water is found inside the phone then warranty is void. If this is the case then the IP rating is not as sold for intended use? I keep the phone clean and use the magnetic charging dock so not to disturb the rubber seals on the Sim and SD card doors. For this reason I believe the warranty should be valid as the water must have entered elsewhere (speaker button or headphone?) A design issue? not durable over two year warranty or production quality issue? with speaker sealing, screen glue etc. I am in the UK. Has anyone had similar experience? Is it worth sending for warranty repair (up to 10 days to look at)
... View more