Hi, I've been having this issue for a while now. It is 100% a software issue. My earphone/headphones used to play media perfectly through the jack and then one day they would only play notification sounds. I have now got Bluetooth replacements but I can't use AUX cables. I have noticed that sometimes if I play a video or music and then plug my headphones in, the music will play through them for a fraction of a second then stop. Very annoying.
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