I went through something similar with mine however I was told that it wasn't the glass that was cracked but what's underneath the glass that's cracked and that this can happen simply from having the phone in your pocket. Huh? What? Where do 99% of people put their phones? This must obviously be a design flaw because every other phone I've ever had has never had this problem. Anyway, the tech I spoke to was sympathetic but did say this was an off-warranty repair and directed me to send the phone to the Laredo, Tx repair center. He also said that if it`s found out that more people experience this problem, it`ll be classified as a design flaw and Sony might replace the phone free of charge. I included a letter of explanation detailing what I did, etc. so I hope to get a positive response from them in the next couple of weeks. So, all you folks out there who may have gone through this, speak up! Maybe we can turn this thing around. Wish me luck!
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