I have had this phone from new for three months, no problems. One day the headphones wouldn't work, I plugged them in, it would vibrate as it does when you connect headphones then imideately vibrate again as if you had taken the headphones out again. The head phones work fine, I have tried with all different types of headphones and the problem remains. I have also cleared the cache and reset the phone, still the problem remains. This makes listening to music And taking calls on hands free ( which o do a lot because of my job) impossible. Sent at the phone into Sony. They say I have damaged the phone and this have voided my warrantee. To my knowledge the phone is in pristine condition aside from a very tiny surface scratch on the back. Sony said I would now have to pay £120-ish to fix the damage to the top right hand corner of the phone to bring the phone back into warrantee. As i had not damaged the phone, and the problem was a Faulty head phone jack this seemed quite strange to me. I queereed this and sent pics in of the phone (that show it un damaged) that I had taken the day of sending it to them. This got the escelletion team involved and I was promised a reply from them in 3 to 5 working days. I have called many times and Am still waiting on a reply from them, it has now been 9 working days and still nothing. Has as anyone had anything similar? When I call I'm told the escalation team is a in house team and there is no way for me to speak with them directly And I simply should just wait for a reply from them. Does anyone have a number for them? Or could anyone at Sony find out what is happening and get back to me?
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