Dear Sony Support team, Despite approaching all the local Sony repair centres, I have recieved no positive / firm response from any of them, and calling the 1-800 number falls to deaf ears. I have noticed the Sony 6-month accidental damage cover (PROTECT SECURE) that also covers any accidental breakage for Xperia Z Ultra for 6 months from the date of purchase. The only strange disclaimer that hangs with it is that the purchase should've been made after 15th of September. I have bought this phone from the initial lot (15th August 2013). How can you help me with it? Thank you. http://www.sony.co.in/productcontent/570382/productcategory/mob-phone?referer=http%3A%2F%2Fwww.google.co.in%2Furl%3Fsa%3Dt
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Dear Sony Support Team, It is of extreme discomfort that I write to you regarding the first ever serious complaint I have faced in the last 12 years of my connection with the Brand. I recently bought Sony Xperia Z Ultra with the IMEI number 357656050195500. It has hardly been a month since I procured it, and was enjoying the unmatched features and functions it offers. Until yesterday. I took the phone out of my pocket as it rang yesterday, the back of the phone hit my steel-strapped watch and shattered / cracked. That is not the end of it. Exactly where it hit the watch, I have also got a tiny spot on the beautiful display. Trust me, there was NO Fall whatsoever, no other hit whatsoever either. It just hit the corner of the watch, conservatively. I have been upset ever since, and I can tell you it is extremely disappointing, especially as Sony would not stop raving over how the glass is unbreakable / shatter-proof. I take the blame for the cell phone hitting the watch (the back of the phone), but such a mild hit would do this to the phone? I have 17 Sony phones today with my office staff, and am extremely happy till now. How can you help me with solving this issue, as well as retaining me as a customer, especially when I have bought the phone for 46,000/-, which isn't cheap by any means of imagination. I am not saying that just because it is expensive, you should help me. I am trying to present my case in the most truthful manner possible. In me, you have a Sony Mobile loyalist, and I hope you help me out with replacement of the back glass (and the display spot issue please). Looking forward to your reply.
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