Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
Sony Mobile Communications
Please help us improve our website
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
About Phy
since
2014-11-07
Phy
Forum Legend
5418
Posts
752
Kudos
250
Solutions
2017-01-18
11:48 PM
1 Kudo
Try contacting your local Sony Xperia support to get it repaired. http://support.sonymobile.com/global-en/contactUs/
... View more
2017-01-18
11:47 PM
You should get a single notification, if you get double notification it's not the phone but rather another notification app that might have installed.
... View more
2017-01-18
11:46 PM
1 Kudo
Test the phone in safe mode to see if you experience the same WiFi issues. How to boot on safe mode http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008 How to boot on safe mode on Lollipop 1. press and hold the power key 2. once you get the pop up menu 3. press and hold "power off" 4. Boot on safe mode should become available
... View more
2017-01-18
11:45 PM
1 Kudo
Check the music equalizer settings and Google Now Launcher it's not a Sony app, you might have to contact the Developer apps-help@google.com
... View more
2017-01-18
11:45 PM
1 Kudo
Try reinstalling Sony Xperia Companion and try it again.
... View more
Test it out on safe mode. How to boot on safe mode http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008 How to boot on safe mode on Lollipop 1. press and hold the power key 2. once you get the pop up menu 3. press and hold "power off" 4. Boot on safe mode should become available
... View more
2017-01-15
09:30 PM
Contact your local Sony Xperia support to get it inspected and a quote on the cost. http://support.sonymobile.com/global-en/contactUs/
... View more
2017-01-15
09:27 PM
Boot in safe mode and see if you can play the videos onces in safe mode. How to boot on safe mode http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008 How to boot on safe mode on Lollipop 1. press and hold the power key 2. once you get the pop up menu 3. press and hold "power off" 4. Boot on safe mode should become available
... View more
2017-01-15
08:26 PM
1 Kudo
It's best to contact your local Sony Xperia support regarding your warranty questions. http://support.sonymobile.com/global-en/contactUs/
... View more
2017-01-15
08:24 PM
1 Kudo
It could be an issue with the battery. Try to contact your local Sony Xperia support to get your device inspected. http://support.sonymobile.com/global-en/contactUs/
... View more
2017-01-15
08:19 PM
Try booting in safe mode and check it again. How to boot on safe mode http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008 How to boot on safe mode on Lollipop 1. press and hold the power key 2. once you get the pop up menu 3. press and hold "power off" 4. Boot on safe mode should become available
... View more
2017-01-15
08:18 PM
You can also repair the phone with Sony Xperia Companion and check if it no longer turns off when you lock the phone. http://support.sonymobile.com/global-en/tools/xperia-companion/
... View more
2017-01-15
08:16 PM
Boot in safe mode and see if you experience the same issue. How to boot on safe mode http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008 How to boot on safe mode on Lollipop 1. press and hold the power key 2. once you get the pop up menu 3. press and hold "power off" 4. Boot on safe mode should become available
... View more
2017-01-14
08:37 PM
1 Kudo
Since the screen it's broken I think this app will work better https://play.google.com/store/apps/details?id=com.ysrsoft.shakecall
... View more
Are you able to see the camera app on the provided link? Maybe it's not supported in your country
... View more
2017-01-14
08:35 PM
Also, you can contact your xperia to have it repaired. http://support.sonymobile.com/global-en/contactUs/
... View more
2017-01-14
08:34 PM
Repair the device with Sony Xperia Companion. http://support.sonymobile.com/global-en/tools/xperia-companion/
... View more
2016-11-13
08:45 AM
2 Kudos
You can't http://support.sonymobile.com/global-en/xperiam4aqua/userguide/Still-camera-settings/ 13MP 4128×3096(4:3) 13 megapixel resolution with 4:3 aspect ratio. Suitable for photos that you want to view on non-widescreen displays or print in high resolution. 9MP 3920×2204(16:9) 9 megapixel resolution with 16:9 aspect ratio. Suitable for photos that you want to view on widescreen displays. 8MP 3264×2448(4:3) 8 megapixel resolution with 4:3 aspect ratio. Suitable for photos that you want to view on non-widescreen displays or print in high resolution. 8MP 3840×2160(16:9) 8 megapixel resolution with 16:9 aspect ratio. Suitable for photos that you want to view on widescreen displays. 3MP 2048×1536(4:3) 3 megapixel resolution with 4:3 aspect ratio. Suitable for photos that you want to view on non-widescreen displays or print in high resolution. 2MP 1920×1080(16:9) 2 megapixel resolution with 16:9 aspect ratio. Suitable for photos that you want to view on widescreen displays. VGA 640×480(4:3) VGA format with 4:3 aspect ratio. This setting is only available in Manual capturing mode.
... View more
2016-11-13
08:43 AM
No, once the battery reaches 90% and above the LED will turn from yellow to green.
... View more
2016-11-13
08:42 AM
This guide should guide you in the right direction http://support.sonymobile.com/global-en/xperiaz3compact/kb/023101880740ee8f1014923d18e78004ea7/
... View more
2016-11-13
08:42 AM
Has the phone worked at all with your current network or a different SIM card?
... View more
2016-11-13
08:41 AM
Use Sony Xperia Companion to repair your Z5. http://support.sonymobile.com/global-en/tools/xperia-companion/
... View more
2016-11-13
08:39 AM
Check if the touchscreen is working. 1. Settings 2. About phone 3. Diagnostics 4. Test 5. Test touchscreen
... View more
2016-11-12
10:33 PM
It could possibly be a hardware issue contact Sony Xperia support. http://support.sonymobile.com/global-en/contactUs/
... View more
This website uses cookies.
Learn more