2 weeks on, I am still no further with this case and the connectivity problems persist. Numerous conversations with possibly every single department Sony Xperia have! Sales team, Technical team, then to the complaints Manager, all of them again plus various online chat conversations; none of which want to take responsibility. One team advises me to contact another, then vice versa, Sony customer service is well below par. Promised return phone calls haven’t happened, the same with email responses, therefore I have had to chase each time (explaining the situation over and over again is tiresome, as is spending 5 minutes alone at the start of each conversation for the agent to take the log numbers linked to my case). Sony have confirmed this is a software problem, which we are all aware of (especially as no fault was found, when they tested the device I sent to them). However, trying to obtain a refund is proving a hard task, the fact I purchased direct from the Sony Estore I thought would make situations like these a little smoother, how wrong I was. The device is not fit for purpose, it doesn’t operate as it should, therefore I cannot understand how this issue lies with the customer. Time for another phone call.
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Hi guys, I actually cannot believe I've just come across this thread, numerous amounts of people with the same issues. I too purchased the XA1 as a Christmas gift for my Dad, absolutely no problems until around 6 weeks ago. Both WiFi & Bluetooth connectivity drop as & when throughout the day. This is seriously frustrating for me, as I was hoping this to be a great gift...I was wrong. I returned to Sony for repair, advising of the problems...authentication error message, etc. I received the phone back last week, the enclosed paperwork stated no faults found. I was hoping Sony had updated some how, as the phone was good for a few days...however yesterday, the same problems have returned. Wi Fi drops out, authentication message, Bluetooth connectivity fails. I am to call Sony tomorrow, as this isn't acceptable.
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