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Showing results for
About Sam
since
2011-04-11
2016-03-21
Sam
Sony Xperia Support
7208
Posts
643
Kudos
280
Solutions
2016-03-21
05:18 AM
2 Kudos
@Shuvocasanova This almost sounds like normal finger grease. it's not common as there should be very few circumstances where you touch the lens this way. However given that a good clean is resolving the issue there is little further I can advise.
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2016-03-21
04:11 AM
@MarcoP Regarding the static type noise, have you tried adjusting any of the Sound settings, and can you advise if it is also audible on all volume levels?
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2016-03-21
03:44 AM
@terryl2862 Can you please advise what the end goal is as we may be able to assist depending on what you are trying to achieve?
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2016-03-21
03:40 AM
@Syncr0s Just works with the symbol for me sorry.
Regarding the issue at hand, have you tried altering the network mode to see if you get different results with WCDMA/GSM?
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2016-03-21
03:32 AM
@crfniklas Just to clarify, was the issue there immediately when you got the phone back or did it appear to be resolved for a period of time?
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2016-03-21
03:26 AM
I have also attempted to replicate this issue and can not. With this being the case please do follow the advice of Uliwooly and contact your local Xperia care team so that they may look into these issues individually.
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2016-03-21
03:21 AM
@Syncr0s - Can you advise me which MVNO you are using so I can look into this further for you?
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2016-03-21
03:14 AM
I'm glad Uliwooly was able to resolve this for you, however please do let us know if this occurs again.
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2016-01-04
02:55 AM
1 Kudo
I am sorry to hear about a few of you experiencing such an issue. I have tried to replicate this on two devices here an can not. With this being the case I would advise having this checked out if the issue continues.
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2016-01-04
02:48 AM
@BigL Does your work have any additional security requirements such as MAC address filtering etc?
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2016-01-04
02:42 AM
Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Can you lease advise if the display is correct in the app itself?
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2016-01-04
02:25 AM
1 Kudo
Obviously I may be a bit biased; but I have used both the Z2 and the Z5 and I feel that the Z5 is a great upgrade in all respects from the Z2; specifically in regards to the camera, design and operating performance.
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2015-09-28
02:14 AM
@Ajwij - You would be best to speak with your local Xperia Care team for assistance with that particular question.
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2015-09-28
02:06 AM
I am sorry to hear this, however other than the potential hardware issue it would be worth checking which network mode you it set on: Main Menu > Settings > More > Mobile Networks > Network Mode.
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2015-09-28
01:08 AM
Have you tried clearing the data as per the above steps but for the Contacts and Phone apps?
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2015-09-28
01:02 AM
@SayeedHamid - Sorry to hear that, it sounds like the update has not loaded correctly onto your handset. With this being the case I would advise running a firmware repair:
1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps
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2015-09-24
01:41 AM
In this case it would be best to have a chat with your local Xperia Care team as the handset may require assessment.
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2015-09-24
01:11 AM
Thank you all for raising this, there has been an issue found in regards to this function on Windows 10, there is a patch scheduled to be rolled out for PC Companion on the 24/09/2015 which should resolve this but if you continue to have issues after this please do let me know here. Thanks for you patience and I apologise for the inconvenience.
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2015-09-23
07:29 AM
Please try moving it to the internal memory then set it again.
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2015-09-23
07:24 AM
Is the image you selected on the internal memory or SD Card?
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2015-09-23
07:05 AM
In this case I would advise trying a firmware repair:
1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps
... View more
2015-09-23
06:27 AM
@jake_m - In this case I would advise having a chat with your local Xperia Care team as this appears to be something they may need to assist you in resolving.
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2015-09-23
06:17 AM
@jorgeep82 - Sadly this is sounding more like a hardware issue in which case I would advise contacting your local Xperia Care team as your device may require assessment.
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2015-09-23
03:33 AM
Can you please advise what application your are attempting to copy/paste from/to as this can impact the functionality.
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2015-09-23
03:26 AM
In this case I would try moving a couple of audio files over to the internal memory then testing.
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2015-09-23
02:34 AM
@Hanoo - Can you please clarify exactly what happens when you try to place a call?
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2015-09-23
02:31 AM
@Joey425 - If the screen of your smartphone or tablet has stopped working, there are a few solutions that you can try to still view the display and use the device as long as it is powered on. To be able to move or copy content, such as contacts or media files from your device to a computer, your device must be unlocked. So, if you use a screen lock on your device, you may be able to unlock the screen lock using one of the methods described below, and then connect your device to a computer to save the content. Depending on the extent of damage to the Xperia™ device, the solutions given to the scenarios described below might not work.
The screen doesn't react to touch, but you can view what's on it
You can navigate your device using a USB mouse. You need:
a USB mouse
a USB Host/USB OTG (On-the-Go) adapter cable
To navigate an Xperia™ device using a USB mouse
Attach the USB Host adapter cable to your Xperia™ device.
Connect the USB mouse to the USB Host adapter cable. The mouse pointer should appear in the display.
Navigate your device using the mouse.
The screen doesn't display anything (it's black) but the touch functionality might still be working
You can mirror the display of the Xperia™ device on a TV. You can then navigate the device by touching the broken screen or by using the TV remote control. If the TV supports MHL input, you need the following:
an MHL cable
If the TV supports HDMI™ input, you need the following:
an HDMI™ cable
an MHL to HDMI™ adaptor, for example, the Sony IM750.
Note! MHL and HDMI™ cables and adaptors are sold separately.
To view content from an Xperia™ device on a TV which supports MHL input
Connect your device to the TV using an MHL cable. The TV displays the screen of your device.
To navigate the Xperia™ device, touch the screen of the Xperia™ device or use the the navigation keys on the TV remote control.
To view content from your device on a TV which supports HDMI™ input
Connect your device to an MHL adaptor and then connect the adaptor to a USB power supply.
Connect the adaptor to a TV using an HDMI™ cable. The TV displays the screen of your device.
To navigate the Xperia™ device, touch the screen of the Xperia™ device or use the the navigation keys on the TV remote control.
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2015-09-23
01:26 AM
@jayannn26 - In this case it would indicate that media data (pictures, music, videos) are what is taking up your storage so it would be worth moving this content over to the SD Card. You can do this via the "Transfer to SD Card" option in the Storage section of settings.
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2015-09-23
01:21 AM
In this case it would be best to speak with your local Xperia Care team as the handset may need to be assessed.
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2015-09-23
01:18 AM
@AnneLiis - Yes you can, steps below:
To do this, you will need to install Sony Bridge for Mac from the Sony Xperia website. Please follow the steps below to do this: 1. Go to www.sonymobile.com 2. Select Support 3. Choose your handset from the drop down list 4. Select ‘Read more and download Sony Bridge for Mac’ 5. Download for PC 6. Check the requirements and then "Download Sony Bridge for Mac" To then perform a repair on your handsets software, please follow the steps below: 1. Open Sony Bridge for Mac and ensure the screen is maximised. 2. Select ‘Xperia’ at the top left of your screen 3. Select Repair Xperia Device. Please ensure your handset is not connected to your Mac when performing the above as you will be instructed to connect your handset once you have followed the above steps. Your handset must also remain powered off at all times.
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