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Showing results for
About Sam
since
2011-04-11
2016-03-21
Sam
Sony Xperia Support
7208
Posts
645
Kudos
280
Solutions
2016-03-21
04:11 AM
@MarcoP Regarding the static type noise, have you tried adjusting any of the Sound settings, and can you advise if it is also audible on all volume levels?
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2016-03-21
03:44 AM
@terryl2862 Can you please advise what the end goal is as we may be able to assist depending on what you are trying to achieve?
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2016-03-21
03:40 AM
@Syncr0s Just works with the symbol for me sorry.
Regarding the issue at hand, have you tried altering the network mode to see if you get different results with WCDMA/GSM?
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2016-03-21
03:26 AM
I have also attempted to replicate this issue and can not. With this being the case please do follow the advice of Uliwooly and contact your local Xperia care team so that they may look into these issues individually.
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2016-03-21
03:21 AM
@Syncr0s - Can you advise me which MVNO you are using so I can look into this further for you?
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2016-03-21
03:14 AM
I'm glad Uliwooly was able to resolve this for you, however please do let us know if this occurs again.
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2015-09-28
01:02 AM
@SayeedHamid - Sorry to hear that, it sounds like the update has not loaded correctly onto your handset. With this being the case I would advise running a firmware repair:
1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps
... View more
2015-09-24
01:41 AM
In this case it would be best to have a chat with your local Xperia Care team as the handset may require assessment.
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2015-09-24
01:11 AM
Thank you all for raising this, there has been an issue found in regards to this function on Windows 10, there is a patch scheduled to be rolled out for PC Companion on the 24/09/2015 which should resolve this but if you continue to have issues after this please do let me know here. Thanks for you patience and I apologise for the inconvenience.
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2015-09-23
07:29 AM
Please try moving it to the internal memory then set it again.
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2015-09-23
07:24 AM
Is the image you selected on the internal memory or SD Card?
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2015-09-23
07:05 AM
In this case I would advise trying a firmware repair:
1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps
... View more
2015-09-23
06:27 AM
@jake_m - In this case I would advise having a chat with your local Xperia Care team as this appears to be something they may need to assist you in resolving.
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2015-09-23
03:26 AM
In this case I would try moving a couple of audio files over to the internal memory then testing.
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2015-09-22
09:06 AM
1 Kudo
Thanks, I have escalated this for review and will come back to you once I have some confirmed information as a few other people have raised this same error with me.
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2015-09-22
02:51 AM
@hossameldin - Did you get any specific error message when trying to update your handset?
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2015-09-22
02:35 AM
@Z3jjj - I would try booting in Safe Mode to see if the issue continues:
To enable Safe mode
While the phone is on, press and hold down the power key.
In the pop up window, touch and hold Power off until the Reboot to safe mode message appears.
Tap OK to reboot in safe mode.
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2015-09-22
01:17 AM
@92 - I have just tested a couple of units here and can not replicate this. With this being the case it would be worth speaking with your local Xperia Care team.
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2015-09-21
08:36 AM
The issue you will have is two devices sharing the same function. For example an earlier Smartwatch that had no audio functions could be paired whilst using a Bluetooth headset but as the Smartband Talk uses some audio functions that are shared with the headset there would be a conflict.
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2015-09-21
03:40 AM
McVitas - It is for this reason that I would advise checking the reviews/star rating to assist you avoiding problematic applications.
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2015-09-21
03:05 AM
@gigione I am sorry to hear that; however is the file you have set as a custom ringtone stored on the SD Card or Internal Memory?
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2015-09-21
02:41 AM
Given the error you are gettting, please try running a repair first:
1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps
... View more
2015-08-18
07:49 AM
If you can please test this as it will narrow down if it is a possible hardware issue; just try turning Bluetooth on/off and let us know how it goes?
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2015-08-18
06:24 AM
I am leaning towards an issue with the card but it is odd that it is the same files deleting each time, have you tried using MediaGo to transfer the files to the phone?
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2015-08-18
03:40 AM
@ Knogu - I am sorry to hear about this, however please do follow the advice above regarding speaking with your local Xperia Care team as your handset will need to be assessed.
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2015-08-18
02:54 AM
Please also make sure you are entering only the 15 digit number starting with 35 (usually) with no dashes or spaces.
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2015-06-09
01:54 AM
Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
There aredust and water protection nets for our phone's loudspeaker and earspeaker. There might be tiny water droplets covering the nets after the phone is taken out from the water.This affects the propagation of sound in the air, which causes the sound become quiet. In the ordinalry environment, the tiny water droplets may eavaporate naturally within three hours, then the phone can be used with normal sound performance.
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2015-02-25
06:57 AM
We are sorry to hear you feel this way, however I would advise following Jake's advice.
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2015-02-25
02:27 AM
@ HAYFAH - You are best to speak with your local Xperia Care team regarding having an assessment performed on your handset.
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2015-02-23
03:01 AM
Please also try this: Main Menu > Settings > Apps > All > Phone > Force Stop > Clear Data.
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2015-02-03
03:24 AM
Unfortunately we are unable to confirm specific date for any particular firmware release due to the nature of the approval process. For further information regarding the approval process please see here.
http://talk.sonymobile.com/t5/FAQ/The-software-update-collection-topic/m-p/348066#U348066
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2015-02-02
07:34 AM
You are best to speak with your local Xperia care team using the link provided above as warranty details vary between regions.
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2014-12-31
01:37 AM
Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Please try this: Main Menu > Settings > Apps > All > Xperia Keyboard > Clear data.
... View more
2014-12-05
04:23 AM
Hi jiwoo and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
If you have already tried the above then you may want to try a firmware repair.
Please note that performing these steps will delete all user data except for your media files (photos, music and video).
If your handset is able to be powered on and unlocked you can follow the below steps to back-up your personal data prior to running the repair.
Backing up your handset
To back up your phone using PC Companion 1. Go to Support to install PC Companion on a Windows computer. 2. When installed, start PC Companion on the computer. 3. Connect your phone to the computer using a USB cable. 4. Click Start under Backup & Restore. 5. Follow the on-screen instructions.
Exactly what contents will be backed up may differ depending on phone model. You can view detailed information about this as you follow the steps in the Backup & Restore wizard.
Running the software repair
Before you start you have to download the PC Companion software and install it on your PC.
Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Please ensure your phone is powered off and not connected to the PC when you begin this process. You are not required to connect the phone until after step 10.
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps
... View more
2014-12-05
03:02 AM
It is likely to do with the voltage the USB port is putting out, if it is too low then the phone will not register charge.
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2014-10-20
04:25 AM
2 Kudos
Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Unfortunately this will be due to the way the DRM works on the files which require them to be stored on the Internal memory for the DRM to remain attached the audio files.
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2014-10-20
02:03 AM
@sonyxperiaz1c60 3 - Please confirm if you have tried the steps outlined above regarding checking for this?
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2014-10-07
08:52 AM
How much free internal memory do you have? The only thing I can think of is that the wireless transfer is likely using the internal memory whereas USB transfer could be allowing you to transfer to the SD card, it’s a long shot but worth checking.
... View more
2014-10-07
03:43 AM
Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Given the nature of the problem I would advise contacting your local Xperia Care team regarding having an assessment arranged on your handset.
... View more
2014-10-03
06:14 AM
Have you tried checking the Diagnostics via: Settings > About Phone > Diagnostics > Test Device and confirm the touchscreen results.
... View more
2014-10-03
03:38 AM
Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Unfortunatley this looks like damage to the lens coating and could only be resolved via an authorised agent. please speak with your local Xperia Care team regarding having this arranged..
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2014-10-02
08:25 AM
Not to run a fimrware repair sorry, however it is not as complicated as it looks.
... View more
2014-10-02
07:43 AM
In this case pelase try another headset if possible; if not please try running a firmware repair:
Please note that performing these steps will delete all user data except for your media files (photos, music and video).
If your handset is able to be powered on and unlocked you can follow the below steps to back-up your personal data prior to running the repair.
Backing up your handset
To back up your phone using PC Companion 1. Go to Support to install PC Companion on a Windows computer. 2. When installed, start PC Companion on the computer. 3. Connect your phone to the computer using a USB cable. 4. Click Start under Backup & Restore. 5. Follow the on-screen instructions.
Exactly what contents will be backed up may differ depending on phone model. You can view detailed information about this as you follow the steps in the Backup & Restore wizard.
Running the software repair
Before you start you have to download the PC Companion software and install it on your PC.
Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Please ensure your phone is powered off and not connected to the PC when you begin this process. You are not required to connect the phone until after step 10.
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps
... View more
2014-10-02
07:17 AM
1 Kudo
Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Please try this as a first step:
Main Menu > Settings > Apps > Smartconnect > Clear Data.
... View more
2014-10-02
03:14 AM
1 Kudo
It has been outlined in that thread that there is no "pen mode" as such. You will find that they are using a conductive stylus and the pen being metal would also be conductive but I wouldn’t advise using a ball point pen on your screen.
... View more
2014-10-01
05:22 AM
Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Please try this: Main Menu > Settings > Apps > All > Phone > Clear Data.
... View more
2014-09-30
01:40 AM
Hi sticar and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
In this case I would advise speaking with your local Xperia Care team regarding having an assessment arranged.
... View more
2014-09-29
05:37 AM
In this case you are going to need to run a firmware repair to remove the lock:
Running the software repair
Before you start you have to download the PC Companion software and install it on your PC.
Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Please ensure your phone is powered off and not connected to the PC when you begin this process. You are not required to connect the phone until after step 10.
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps
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2014-09-26
07:18 AM
If you are getting a blank screen in the PC Copmanion software, I would advise updating both Flash Player and Shockwave Player via the Adobe site.
What are your thoughts about this forum? Let us know by doing this short survey .
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