I have been reading this blog with great interest as my Xperia Z has the same fault. If you want to be shocked, read on.... I first sent the phone back to Sony via my provider - EE (who use the same repair center as Sony) - as the phone was constantly resetting itself. It was returned un-repaired and with an intermittent ear speaker fault which it didn't have before. I sent it back, direct to Sony this time, for the resetting fault and ear speaker fault to be repaired. It was returned as repaired but this time it had an almost constant ear speaker fault and was still resetting itself. I rang and complained. I sent it back a THIRD time. Now the shocking part..... Despite having had NO issues with USB port for either charging or syncing the phone they have told me that the USB is broken and is beyond economic repair. It was fine when it left me yet when they inspect it and it's broken? How can that happen?? Someone somewhere is lying, and it sure as heck isn't me. All I know is that when it left me it was fine, and when they touch it it's broken. When I complained they said they would return it to me gratis as a goodwill gesture (Whoopy-do! What should I do with it? Use it as a coaster??) but they utterly refused to andmit that they hadn't received it with a damaged USB. SONY YOU NEED TO DO THE FOLLOWING: 1) "MAN UP" AND ADMIT YOU HAVE DESIGNED A FLAWED DEVICE. 2) REPAIR MINE AND ALL THE OTHER XPERIA Z's THAT HAVE THIS FAULT FOR FREE!! 3) APPLOGISE TO ME FOR THE DAMGE YOU HAVE CAUSED TO MY PHONE. 4) APPLOGISE TO ALL THE CUSTOMERS YOU HAVE LET DOWN. No wonder Sony are on the slide. Maybe just maybe when it all goes belly up, as it surely will, you will finally realise that it would have been easier to admitted your error and to have looked after your customers. Maybe Samsung will look after me better when I replace my phone in few months time, but then again they couldn't look after me worse than any have and maybe a Samsung will last more than 14 months PS Does anyone have any info about how to go about seeking legal redress?
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