They were not able to solve the problem - that's why they replaced the product. They are a reputed dealer in Sri Lanka for sony products. They are the only people who would replace a product at all.
... View more
I've had My M5duel from end Sept 2015 : the Front camera worked fine up until 2 weeks ago. Suddenly it just stopped working. The screen would go blank and an error message saying " camera may be in use by another app...." I took it to the service center after trying everything ( see Below). Ultimately they replaced my device which has the EXACT SAME PROBLEM ! and its brand new! I've seen Many users with the same issue but no one has got a valid solution thus far Before taking it to the service center I: 1. cleared cache - failed to help 2. Formatted & factory reset - failed to help 3. Reinstalled latest updates -failed to help 4. Did a PC Repair - failed to help finally 5. Assuming it was a hardware problem : I took it to the service center. which basically opened the phone up voiding the Waterproof feature. messing it up so badly that they issue a letter to replace the product at their store. which I did. all to find I'm having the SAME front facing camera issue with the brand new device. I have done steps 1 to 4 and I've had no success on this device either if I take it back to the service center again they will just keep it and (at the very most replace it with a new -defective product) What do I do ? It looks to be a software defect - is there some hope in waiting for an update?
... View more