I have the same problem. Ever since I updated my software it's been a black screen.. I put factory reset, default everything, and even did the Sony companion. Still black screen when you try to open the camera app.. Finally called Sony mobile customer service. Spoke to Fabio, which in the end he could not fix either. His solution was to pay 150 dollars to change the camera. I told him the camera was working fine a week ago, what gives?? I feel Sony messed up somewhere on the updates and screwed xz1 owners. Question is how can I support Sony mobile when it just tells its customers to fork over an additional 150 dollars. For a brand that use to be great I feel that I must switch to a different Mobil company if this is how the products are. Been a fan in the past but now questioning there loyalty to us.. It's like they did an Apple trick. Subscribe the updates kill the battery. Here, subscribe the updates kill the camera 📸.
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