Bruce14 Apprentice a month ago Message 16 of 20 Re: XZ Premium suddenly died Customer Service sent me an out of warranty repair authorization. I just received it back two days ago and it is back 100%! It did cost $50, but it was very appreciated, because we all know what we paid for these phones. The number is 855-806-8464. Have your IMEI # available. Also will need a copy of the receipt when purchased. At least worth a try. It is great to have mine back! Thank you Sony! I picked up an XA2 open box item at Best Buy for a great price to use in the meantime. It is a very good little phone with way better sound than the XZP. ( my only "complaint") Do you know exactly about your phone's problem? My phone has the same situation, I tried every guide from the internet, changed the charger port but it still black, cannot turn on. I'm so depressed now (.
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