Hello, just gotten chance to give your method a try. Unfortunately this has still yielded no results. The below picture is what I get regardless of what method of repair I try. Thank you for your response
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So i've had my brand new XA2 just over two weeks.. So far i've loved the phone, it has been very smooth and great battery life. All around a brilliant phone. However.. I was recently in the middle of a game and accidentally tagged the lock button. Not too big of a deal usually, simply unlocked the phone and attempted to play again, only to find that the app has crashed, you'd probably expect this after randomly pressing lock part way through.. Sadly this led to every single other app crashing repeatedly, anything from facebook to the xperia UI system. With that said, I decided I would attempt to restart the phone as nothing else was working for me. So I do my restart through the proper methods and when the phone comes on I see the triple dot loading screen, waited a little while.. no joy.. waited another hour.. still nothing. I can receive calls but that is all I am able to do aside from the odd quirky thing like turning on my Torch. Xperia Companion is essentially useless - It can't detect my phone in this state nor is it capable of repairing my phone after several attempts (With and without firewalls, with and without administrator rights). Guessing this will just be a case of having to send it back for repair and/or replacement as it just doesn't want to work.
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