Hellow bruce! Few months before i had this same problem. It stucked when using and i restarted it. From that moment onwards i couldn't start it again. A green light is blinking like a faulty phone when pressing power button or connecting the charger. my local repairman said it is a CPU issue. We all know that sony has'nt make a good heat dissipation way yet in their phones. XZP's bezzel has made from nylon. What was your problem? How much did you pay as shipping fee? How much time did they take? How did you pay the service fee 50$? Credit card?
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