This same issue has happened to me, and I must say that the treatment of this customer here has been thoroughly disgusting. Sony clearly has a fault with its products, and will accept responsibility eventually one way or the other. Make it the easy way early on, rather than going the route Samsung did. Your phones bend. This can happen for many reasons including overheating batteries and shoddy design. Many materials expand when heated. A good design will understand this and take measures to prevent the phone from bending. Customers have a right to expect such a standard of quality. And I love the irony of your magic comment. You know magicians use heat to bend spoons, right? Here you have the nightmarish combination of materials that naturally change shape (tensile) fuzed together with materials that don't (rigid). The inevitable result of this is for the rigid materials to either hold the tensile ones in place, or break. Given that Sony did not forsee this issue, I'd recommend not waiting to see which happens first. A customer has even recently announced that the top half of their phone appeared burnt, which led them to, upon inspection, notice the phone was bent. I think history has taught us that fire and phones don't mix, if it wasn't obvious to begin with. Tech magazines have recently begun acknowledging this issue, so the tide is coming. (http://www.gizmobolt.com/2013/11/17/xperia-z1-screen-and-body-bent-appears/) Please report this fault to the relevant departments, and begin the inevitable process of paying for the issue on clement terms.
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