My pleasure. Model is E5663. Customisation - 1298-2221 R5b Current Software Version- 30.2.B.1.21 (Xperia M5 Dual, the same one which has a lot of battery life issues, charging issues, Random Shut Down issues, Not getting Turned ON without a power source after the Shut Down Issues, The Service Center Has no resolution to whatsoever Issues persists. As they say it's a manufacturing Defect and can't Help.) Since You know by the track record of the Model, it clearly didn't do that well in the market. Why didn't anyone care to replace them? Customers paid to get Something, a Device, fully functional! Not to feel that it's a waste of money when they look at their phones. That's what I get for being a Loyal customer for 9 years, changing models but all within Sony?
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I've been trying the Facial Recognition feature available in the phone, since 2015, also as "it's the Buzz lately." But I realised that there is a problem with the operation of the feature. After setting up a Face, it doesn't recognise in the dark. Bigger problem is, when the phone is locked, it simply does not work. The little icon in the middle bottom of the lock screen keeps fluctuating. And user face is not detected. After manually unlocking the phone when I tried to open the Camera App, it'd say "Error: App is currently in use by other application, close the app and try again." And it'll never work till the phone is Restarted. Basically every time if I have to unlock, I have to restart my phone, which takes longer than a super computer. In fairness I'd like a solution from you guys, rather an update, cause this is purely a software malfunction. Do not ask me to shut down and use it as it was. So here I am Sony, asking for help, kindly provide a solution and not the drill to, clean cache, disable the app, force shut and restart, if that fails then advising me to submit my phone to the service centre!
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