I had taken the phone to warranty and it was replaced for a new one. This one doesnt seems to show the same problems and battery looks like last longer. I will further check and call this solved.
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Ok I will try the software reset with the program you mentioned, also in the meaning time i have done more testing, here the results: ALL test were done on idle screen on and app open. 1.- Probe the humans - Game on pause while playing level starting at 27% battery finished at 27% after 15 min 2.- Chrome - App no use, white page idle starting at 27% finished at 29% after 15 min 3.- Dead trigger - Game Pause menu while playing level starting at 29% finished at 27% after 15 min 4.- MX Player - App playing normal video (NO HD) started at 27% finished at 29 $ after 15 min After those tests i can say that the heat wasnt excesive on any test (but no use was done on any also) It clearly looks like something is wrong either with my individual phone or with the model in general due to a very slow charge while using the device or even worst, loosing charge while being charged. I seriously doubt reseting software will do a change but i will try it before calling this thread done and going to the center you posted. Thanks for your help, i was siriously hoping a better answer different than just go to tech support or dont use your phone. I thought a problem like this should have been addressed as the testing of the device was done in your labs. Or if it wasnt test and found on customer then a plan of action should have been taken like replace defective devices, this is a big stain for what looked like a good device. If it is just mine it is acceptable as long as the problem is solved, if not the only one ..... well someone need to be fired for letting go such a big issue in a premium phone along with compensation for the people affected. I wont call this issue resolved until it really solves. EDIT: Test was with WiFi On and screen brightness at 40%
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I´m charging from wall and to the usb of the phone, the charger model is EP880, ambien temperature arround 21 C, the battery stats says the battery is being drained by the screen at must (no surprise there) and 2nd place plants vs zombies 2 (no surprise either since i being running a test and the phone FAILED i will write it after answering you) If you are saying i have to wait the phone to cool down to use the camera then you are saying dont use your phone in order to use your camera. I know Chrome uses resources in RAM, not many in PROC, also 1 tab open only is not a high use of the app. The some time before the battery set down could be acceptable, but that only explains the joke of time for the battery not anything else. EDIT Forgot to tell you the test I connect the phone to the charger Open PvsZ 2 and dont even play just let it open right there, no movement. Results: After 10 min the phone is hot normal (not like h.e.ll like when i activly use it plugged) but here is the epic fail. It lost 3% of the battery and the message saying the battery is drying faster than charging pop out. Havent heard if you are related to Sony or not. Thanks for your time
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Hi Johan I´m not new to smartphones, also i have dimmed the screen to usable level, bellow that will be unreadable (40%) along with other actions i use mobile data activated and wifi while at work (like any other phone i had). I was not running heavy apps, is the browser a heavy app? Plants vs zombies 2 a heavy app? come on compare to 3d games wich are heavy apps, AVP, Nova 3 etc. The answer for the camera issue is unaceptable, basically you are saying, dont use your phone. So i should wait until it melts or forcefully shutdown to say it is a problem? If the phone gets hot enough to dont let me use one of its features, then, it is a problem that needs to be solved, not a regular thing to happen and accept. Also you didnt mentioned anything about the discharging faster than the charger charges the phone issue. If you are Sony related find a better answer, that only lead me to think it is a BAD design issue on your phone (unaceptable for the money your company charges for it), if you are not related to Sony thanks for your answer but i need something that fix the issue. Anyway thanks for your time.
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I have a problem with this phone, i have just like 4 days with it (brand new) here is(are) the problem(s):
-Battery last less than a wisper in the wind (comparing with Xperia Neo at same usage, a joke against Nexus 7 second gen [i know this one is a tablet but by size it has 2 inches bigger screen and still last better battery in use, while not much diference at hand])
-While it was plugged in (charging since it seems its the phone natural state) i surf the web or play a dumb videogame with no powerfull graphics like plants vs zombies 2 and it gets hotter than and after some time a message on the screen displays saying that the phone is discharging faster than it is charging and it commands me to stop using the phone (i couldnt believe what my eyes saw) also i´m using the original charger and cable.
-If i dare to try to use the camera (one of the main reasons i choosed this phone) after some use, it comes with a message saying it cant use it until the phone cools down o_O
Now the questions.
Is anyone else having the same issues?
Is it a design flaw or just a defective phone?
Also when plugged to the computer or by the inside app it says it has the most recent system update.
This phone was bought in Mexico with Telcel carrier
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