I'm filing a small claims against Telephonica/O2 tomorrow. They sold me the phone so I have to sue them. If enough people put pressure on the mobile phone companies, they in turn will put pressure on Sony. I will also be contacting the Consumers Associaton. Sony's disdain for customers after taking money for a sub standard product is scandalous.
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I'm very glad to see that I am not the only one to have this happen. I upgraded to an Xperia Z last June 2013 from an iPhone 3s. I had the iPhone for three years without one problem in spite of having dropped it several times, soaked it (rain) and had it in my back pocket for almost all of the three years. I did crack the screen after it fell from the roof of my car this year but it still worked and I am back using it as I write this. Now, the Xperia Z is touted as a durable, waterproof/dustproof phone. This infers a degree of toughness, that judging by the posts on this forum is completely false. When I bought the Z, I also bought a leather flip case for protection. The phone remained in the case the whole time except for when it was being cleaned. I also have a GoPro camera and was using the phone app to monitor the video so I removed the phone from the case to see the screen. I was distracted by someone and put the phone in my back pocket and sat down to talk to them for no more than 30 secs. Some time later, maybe 15mins, my phone rang and low and behold, I could not answer the phone beacuse the touch screen was not responding. The screen looked fine and still looks fine except the phone was damaged when I sat down. Just to remind you folks, I weight 89 kilos and am six foot so I'm not over weight. Now, if a phone which is being touted as a waterproof and dustproof cannot be put into one's back pocket even momentarily, then the phone is not of merchantable quality. Furthermore, to add insult to injury, the quote for repair was an eye watering €272 which instantly rendered the phone uneconomical to repair and there fore, a write off. Even, if the phone had a visible crack like my iPhone and could still work, I could live with that. But to have a cracked screen render the phone unuseable and useless is a little hard to take. Summary, if you sit down with The Sony Experia Z in your back pocket without a protective cover, you WILL write off your phone. Now to me, that is unfair and wrong.
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