I am so so glad that i am not the only person this is happening to. I bought my Xperia Z on 3 back in April after having moved away from Apple and am starting to regret it. Like many other people my phone started to get hot especially when listening to music and playing games but didn't pay much attention to this. However, one day in early October I had a call coming in when bang, that's right you guessed it, it wouldn't answer. In the right light you could see a very faint hairline crack/fracture from left to right at bottom of screen near enough where you would answer it making the phone useless. I contacted Sony who were very apologetic and sent me a prepaid envelope to send off for repair which I did. 2 weeks later on the 25/10/13 I receive a letter from SBE (Sony's repairer) based in Kent stating that it wasn't covered under warranty as it was physical damage and the cost to repair will be £233.06 which includes "REFURBISHMENT, BATTERY, FLEX, EARPIECE, STICKER, DIAGNOSIS, PROCESSING AND DELIVERY. Mulling this over and looking for some answers I have today contacted SBE (14/11/13) and tried to raise a dispute over the damage to which they weren't very helpfeul. SBE stated that the LCD had broken and wasn't covered under warranty, I explained to the mindless nitwit that if the LCD had broken then the screen would be distorted which in this case it isn't and the screen display is perfect. I then went on to explain that the crack was below to which she very quickly interrupted and explained that it is part of the screen and all one unit. After this debarkle with SBE I paid the £14 to get the phone back. Not happy at all with this I rang Sony to complain, the man at Sony again apologised and put me on hold to see if there was anything they could do for me. This got me thinking about how many other people have had this issue. He then returned to say he had escalated it and would be 3-5 working days, I advised him that i had paid the £14 to have the phone returned to which he replied "OH DEAR, THAT COMPLICATES THINGS". I asked why and he replied "BECAUSE YOU PAYED £14 IT IS NOW GOING TO BE VIEWED AS AN OMISSION THAT YOU ARE LIABLE FOR THE DAMAGE". I didn't know this at the time so I advised him that I would contact SBE and get them to retain to the phone until Sony have been in touch to which he replied "OK THAT SOUNDS FINE". After the conversation ended it suddenly hit me and even more so reading some of these posts. When we bought the phone Sony would've known about the overheating problem causing the crack, they then wait for a percentage of handsets to be returned under so called "WARRANTY" claims knowing full well that it's not and then tell the consumer that it's PHYSICAL DAMAGE. This is a genius business venture. The phone brand new upon launch was £559 right, we buy it through a network provider or outright either way still paying for the phone and then within 6 months the screen goes so your expected to pay another £200+ for the repair so in total £759 for a phone. In my book that's fraud, especially as they know about the issue and Sony will not act on any complaint until they have spoken to the repairer. You can see the picture now right, brilliant but expensive phone with a screen life of 6 months or less, a repairer in there back pocket telling them it's PHYSICAL DAMAGE, I wonder how many people worldwide have been duped and ripped off by Sony and there so called repairers. Even the Sony Centre told me "SORRY WERE SEPERATE COMPANIES". Load of crap. I am going to give Sony there 3-5 working days to resolve my problem but after reading all these posts I already know the answer. TO SONY, YOU ARE SELLING DEFECTED PRODUCTS KNOWING THERE WILL BE A REPAIR COMING TO THAT PRODUCT AND THAT CONSTITUTES FRAUD, IT IS A CONSUMER'S RIGHT TO EXCERCISE THE SALE OF GOODS ACT AT THIS POINT AND REQUEST THAT A BRAND NEW, NOT REFURBED HANDSET IS SENT TO EVERY CONSUMER OF THE XPERIA Z AS IT IS NOT FIT FOR PURPOSE. I will report back when I have heard more from Sony.
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