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I'm really sorry to hear that all of you are experiencing this behaviour with your Xperia XZ devices.
Please see the link below for more information.
Hi Everyone, I am sorry to hear about what you are experiencing.
There is an article on our support pages regarding similar behaviour, please have a look here for more information:
Hi @Marc69, welcome to our forum and congratulations on your new Xperia XZ Premium!
Just like @najodleglejszy explained, there is a small sensor on the phone (number 6 on the link) which is a proximity sensor that will turn the screen off when it is covered by for example, your ear. If the sensor is covered by a screen protector or in your case it's a new phone, make sure that you remove the transport film from the phone as this does not have a cutout for the proximity sensor and the phone will then act as the sensor is always covered and you have to wait for the counterpart to end the call before you can turn the display on again.
After you have removed the transport film or screen protector you can test the sensor out in the inbuilt test in the phone which you can find in Settings > About phone > Diagnostics > Test > Ear proximity to see that it's working as it should.
Let us know how it went!
Viridis. Hi. Yes. My developer options were On. I have now turned this to off. Let's see in a week's time if problem still persists. My Mrs looked on Google and said from what she read that it could be a hardware problem. If it is that I will take back to voaphone store I bought from.
Many many thanks for such a quick response and solution.
after you wrote you cannot replicate the reported issue, i deleted the whole android folder and restart by zero. I finished successfully. All works well now. Compiling my own kernel was also possible.
I think the Problem was, i started on ubuntu 17.04 (first mistake) before. I downloaded the repo and notice my disk space drained empty. I decided to move it to my synology NAS (second mistake) and mounted it as a samba share. On ubuntu i have had problems installing jdk-7. So i tried some VM's. Using ubuntu 14.04 in VM with jdk-7 i finished lunch, but running in errors while make process because of non-casesensitive filesystem on my NAS. I moved the android tree from NAS to my ntfs partition on my dualboot notebook. After some build errors i bought a new 2 TB harddisk drive and did a fresh install of bbqlinux and moved over the android tree to the new disk. Then i was able to finish make process. But i had the reported issues.
Starting by zero on a fresh bbqlinux system with a fresh repo solved the problem.
BestBuy would be the retailer you purchased it from. Your Local support team will be Sony Mobile for your country, if you click the link you can find their contact details for your country.
Sony do make cases for the Xperia XZ Premium though I don't know what is specifically available in your locale I'm afraid.
In most cases, physical damage isn't covered by warranty so there is likely going to be a fee for the repair, however check with your Local support for more information about your regions warranty and any potential costs.
Hi @bazuka97, sorry to hear about your reader.
I'm afraid that I won't be able to assist you with your reader on this forum since it is a Sony Electronics product and this forum is only for Sony Xperia devices and accessories.
I would recommend that you get in touch with Sony Electronics support on the link below and they will be able to assist you with your reader.
I hope that helps!