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I have been using my smart watch 3 successfully with a Moto X Play. I have just bought an Asus ZenFone 4 Max which runs Android 7, the smart watch pairs with this ok, but never connects. When I open Android Wear the ZenFone doesn't appear in the list of available watches. I have factory resetted the watch to remove the previous device, and the phone is brand new out of the box and has all the latest versions of Google play etc. Can anyone help?
I have managed to resolve this now. I resetted the watch again and made sure I had Android Wear open when the watch started up. Then I used Android Wear to connect the phone (previously I paired the phone manually).All good now.
Hi everyone, I broke the metal bracelet of my SmartWatch 3,I don't know where to buy it, any help is welcome.
Thanks in advance.
I have had the same issue! This is really annoying when you rely on a company to support a product!
Bought the SW3 from sony on VERY in october 2016.
Not really had any issues appart from the gesture control not working but it never really bothered me.
However, since a couple of weeks I havent been able to use the watch at all. The touch screen is completely unresponsive. I've deleted the android wear app from my phone and upaired the watch even went as far as reseting it to factory settings but nothing. It is now stuck on the first screen asking me to swipe left to get started
Thanks in advance!!!
Welcome to the community.
I'm sorry to hear this. If you have already reset your SmartWatch3 to factory settings and you are still experiencing this behavior with your devices screen, I would recommend that you get in contact with your Local support team for assistance with having your device sent in to an authorized service center for repair.
You local support team can also assist you with questions you may have regarding service routines in your country/region.
Let me know how it works out.
Hi looking every were to buy replacement strap / adaptor all so expensive you'd buy a full sony smartwatch 3 for the price their looking for? Anyone here know were I get a pink one please.
Hi @pau5!, welcome to our community!
I'm afraid that giving exact costs and pointing you towards retailer which may carry our straps is difficult for me as this varies heavily on a market to market basis, but have you had a chance to see if we have an Estore in your local market? Have a look here to see if you reside in a country listed:
If it is not available, you may try getting in touch with your Local support team to see if they may have more information regarding the availability and pricing in your local market. Aside from that, I'm sorry to say that I can only refer you to other local- and online retailers.
If my post was helpful, feel free to mark it as the solution and kudo it so that other users may find it as well!
connect the SW3 to a wall charger > press and hold the power button for 15seconds > let it charge for 1 hour
I have read the manual extensively, read countless reviews, and done research to gain simple understanding all to no avail. It should be noted my android wear app is up to date as well as the watch. I've paired it with my Droid Turbo but there is a lot of functionality that won't work or I can't seem to configure. When I receive a call, nothing happens on my watch. Swiping from right to left on the home screen on my watch does nothing despite what the manual says. I can't get the Endomondo app to recognize or find the watch. Trying to figure out how to download music to the watch for use without the phone points to using Google Play Music or "Sony Music App." The Sony music app supposedly needs the Smart Connect app which also doesn't work. Asking Google to navigate me somewhere doesn't bring up a map or give me turn by turn directions. If I had a nickel for every time the manual gave simple instructions on how to do something using functionality that doesn't exist, I'd be able to buy ten of these watches. Any help or guidance would be super appreciated.
I have a new smartwatch 3, but I can't get them to detect my wireless headphones. I have disconnected the headphones from my phone, turned bluetooth off on my phone, but the watch still will not find them to pair. I can pair my headphones to my phone. Looking for some help!!
I figured it out, I wasn't in pairing mode, I was in connect mode. i just had to hold the pairing botton longer than the directions stated for the headphones. Thanks for your help
Hi there folks! I wonder if anyone can help. I have a new Sony Smartwatch 3 for Christmas & it's paired with my Xperia Z2. Ok Google seems to work via the watch for everything, (TXT's, taking notes, opening apps etc.), except making calls. I say "Ok Google - call "Bob" mobile. The watch acknowledges the command, a large green tick appears on the screen but my Z2 does not respond. It works fine for sending txt's, taking notes, navigation etc., just won't make calls.
I have all the latest updates on both phone & watch.
Any help would be greatly appreciated.
Thank you & Merry Christmas!
EDIT: Also, I have just received a phone call & my watch did not respond to the call. My wife has the same watch paired with a Samsung s6 Edge & it responds to both making & receiving calls via 'Ok Google' on the Smartwatch 3. Again, any help resolving this issue would be fantastic. Thank you.
Hi, I have a smartwatch 3. It is worked fine with android wear and my Samsung s5 for 11 months but following an update to both there appears to be a compatability issue and if the app is installed the WiFi on my phone just keeps turning on and off which means I have full battery drain on the phone in just over an hour. ..has anyone else had this?
My only solution so far has been to uninstal the app, without this I appear to be unable to use any features on the watch as to discover the source of the problem I did master resets on the watch and phone. Anyone got any ideas what I can do?
I've since discovered that disabling of WiFi-Scanning in "Location -> High Accuracy -> WiFi Scanning" solves the issue immediately, albiet it is a temporary fix. Further investigation has identified that the problem also lies with a compatability issue between android wear and google play services (also updated around the same time).