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Stops at Logo Screen

SOLVED
Rookie
Message 1 of 14
2,049 Views
Message 1 of 14

Stops at Logo Screen

I'm using the internet when my phone suddenly restarted. But it was stuck on Sony and Xperia Logo. Since then, my phone won't open. Please Help. What should I do and what causes this problem?

1 ACCEPTED SOLUTION

Accepted Solutions
Emperor
Message 2 of 14
2,271 Views
Message 2 of 14

Re: Stops at Logo Screen

Charge your phone for 30min then repair it with SUS 

 

Update Service (SUS)

 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

13 REPLIES 13
Emperor
Message 2 of 14
2,272 Views
Message 2 of 14

Re: Stops at Logo Screen

Charge your phone for 30min then repair it with SUS 

 

Update Service (SUS)

 

 

PC Companion (PCC)

 

 

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Rookie
Message 3 of 14
2,034 Views
Message 3 of 14

Re: Stops at Logo Screen

Thank you! I'll try to do the following solutions.

Emperor
Message 4 of 14
2,011 Views
Message 4 of 14

Re: Stops at Logo Screen

Keep us updated 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 5 of 14
1,965 Views
Message 5 of 14

Re: Stops at Logo Screen

I am having the same. However while updating SUS, my cell doesn't get connected to the PC. what should be the next step?

Moderator
Message 6 of 14
1,962 Views
Message 6 of 14

Re: Stops at Logo Screen

Force shutdown(power button+vol up until the phone vibrates).Retry the process via sony update service:

http://www.sonymobile.com/gb/tools/update-service/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

ot
Visitor
Message 7 of 14
1,943 Views
Message 7 of 14

Re: Stops at Logo Screen

same here and i dont know what to do .....when i connect it with pc companion the mobile doesnt open and i can't proceed ...... is there anything else i can do ?

Moderator
Message 8 of 14
1,941 Views
Message 8 of 14

Re: Stops at Logo Screen

Yes,use sony update service:

http://www.sonymobile.com/gb/tools/update-service/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

ot
Visitor
Message 9 of 14
1,932 Views
Message 9 of 14

Re: Stops at Logo Screen

it may be a sily question but why i cant find my phone on the available phones at the sonu update service ? plus i 've seen that it doesnt have all sony mobile phones .....am i wrong ?

Moderator
Message 10 of 14
1,926 Views
Message 10 of 14

Re: Stops at Logo Screen

No,you are right.I should have said that you need to run it in compatibility mode with windows 7.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.