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Repeating turn on in screen "SONY" & "XPERIA"

SOLVED
One time poster
Message 1 of 13
4,008 Views
Message 1 of 13

Repeating turn on in screen "SONY" & "XPERIA"

Hello,

Yesterday I downloaded a game which names "candy crush saga"

After downloading, I tried to open that game

But it jump into the start up screen 'SONY' & 'XPERIA'

and just repeat and repeat it

I turn off and tried to turn on it again

It also same Slightly frowning Face

I duno this problem got relationship with that game or not

Anyway

Pls help me to fix it ><</p>

Its URGENT !!

Thx !!!!

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Sam
Sony Xperia Support
Message 3 of 13
4,907 Views
Message 3 of 13

Re: Repeating turn on in screen "SONY" & "XPERIA"

As above:

1. Before you start you have to download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/

and install it on your PC.

2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.

Note! For some models you will be prompted to do a backup prior to the update and then restore.

3. Install and open PC Companion then select Support Zone.

4. Phone Software Update.

5. Start.

6. Repair Phone

7. Continue

8. Accept data removal

9. Next

10. Wait for prepare

11. Select Phone

12. Follow the connection steps


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sony_sign_logo.png - Official Sony Xperia Support Staff


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If you want to get in touch with the local support team for your country please visit our contact page.

12 REPLIES 12
Visitor
Message 2 of 13
3,610 Views
Message 2 of 13

Re: Repeating turn on in screen "SONY" & "XPERIA"

Looks like a brick Slightly frowning Face

Try PCC repair.

Highlighted
Sam
Sony Xperia Support
Message 3 of 13
4,908 Views
Message 3 of 13

Re: Repeating turn on in screen "SONY" & "XPERIA"

As above:

1. Before you start you have to download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/

and install it on your PC.

2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.

Note! For some models you will be prompted to do a backup prior to the update and then restore.

3. Install and open PC Companion then select Support Zone.

4. Phone Software Update.

5. Start.

6. Repair Phone

7. Continue

8. Accept data removal

9. Next

10. Wait for prepare

11. Select Phone

12. Follow the connection steps


What are your thoughts about this forum? Let us know by doing this short survey.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 4 of 13
3,610 Views
Message 4 of 13

Re: Repeating turn on in screen "SONY" & "XPERIA"

please sony community, i want to know the cause cuz for the second time this issue did happen to me, if i did something wrong i want to know to avoid it in the future

Sam
Sony Xperia Support
Message 5 of 13
3,610 Views
Message 5 of 13

Re: Repeating turn on in screen "SONY" & "XPERIA"

There can be a number of reasons for this symptom to appear, however keeping the handset's firmware up to date and only installing apps with a good reputation will help prevent this from happening in the future.


What are your thoughts about this forum? Let us know by doing this short survey.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 6 of 13
3,610 Views
Message 6 of 13

Re: Repeating turn on in screen "SONY" & "XPERIA"

ok there can be a number of reason, but and as' possible that's this sola have many problems whith ICS. ok, no JB, but one big bug fix it's necessary.

also my sola have this problem at the start up, i hope to resolve with your procedure.

One time poster
Message 7 of 13
3,610 Views
Message 7 of 13

Re: Repeating turn on in screen "SONY" & "XPERIA"

Sam wrote:

keeping the handset's firmware up to date

HAHAHAHAHAHAHA !

good joke there Sam....

One time poster
Message 8 of 13
3,610 Views
Message 8 of 13

Re: Repeating turn on in screen "SONY" & "XPERIA"

excuse me sam but the Phone Software Update with pc companion it's impossible because sola don't start up and  screen just repeat and repeat 'SONY' & 'XPERIA'  and pc companion don't read the sola

i resolve with sony update service not pc companion

Emperor
Message 9 of 13
3,610 Views
Message 9 of 13

Re: Repeating turn on in screen "SONY" & "XPERIA"

@teob use SUS instead

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sam
Sony Xperia Support
Message 10 of 13
3,610 Views
Message 10 of 13

Re: Repeating turn on in screen "SONY" & "XPERIA"

Sorry for the confusion but I assure you that you can run a repair with PC Companion with the phone powered off if you follow the steps as per my instructions above. Regardless I am happy that you managed to get this working using the Update Service instead. Slightly smiling Face

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.