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Sony xperia ray stuck on Sony logo....

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Apprentice
Message 1 of 12
1,858 Views
Message 1 of 12

Sony xperia ray stuck on Sony logo....

Hi! I'm using xperia ray.Last week I replaced my display and touch set  to genuine set because ohf touchpad problem.Afterthat I tried to update my phone by using sony pc companion but it wasn't success. It doesn't boot stuck on sony logo. Can anyone  please help me? Sorry for my poor English.

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Apprentice
Message 11 of 12
2,105 Views
Message 11 of 12

Re: Sony xperia ray stuck on Sony logo....

Thanks #uliwooly it solved. I replace my display and touch set and now works fine. Thaks Sony Support forum and #uliwooly.

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:smileysmileywink:RemoteGrinning Face with smiling Eyes
11 REPLIES
Emperor
Message 2 of 12
1,847 Views
Message 2 of 12

Re: Sony xperia ray stuck on Sony logo....

@lucky7

 

Do you get an error with PCC? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 3 of 12
1,841 Views
Message 3 of 12

Re: Sony xperia ray stuck on Sony logo....

it says cannot complete the update. software doesn't available to your device.

Emperor
Message 4 of 12
1,838 Views
Message 4 of 12

Re: Sony xperia ray stuck on Sony logo....

@lucky7'

 

have you unlocked the bootloader?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 5 of 12
1,833 Views
Message 5 of 12

Re: Sony xperia ray stuck on Sony logo....

I don't know how to unlock the bootloader. Please can you tell me how to do it?

Emperor
Message 6 of 12
1,830 Views
Message 6 of 12

Re: Sony xperia ray stuck on Sony logo....

@lucky7

 

You don't have to, I was wondering if you did, you could use flashtool to repair the phone.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 7 of 12
1,824 Views
Message 7 of 12

Re: Sony xperia ray stuck on Sony logo....

Hi @lucky7,

 

Welcome to the community.

 

Updating the phone is not going to help in this situation. You may have to run a full software repair

 

EDIT: My mistake, the Xperia Ray is no longer supported by the Xperia Companion or PC Companion software. Please follow @uliwooly's advice on this one Slightly smiling Face


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

Emperor
Message 8 of 12
1,808 Views
Message 8 of 12

Re: Sony xperia ray stuck on Sony logo....

@lucky7

 

It seems that Flashtool or Xperiafirm is the way to go

 

http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/How-to-manually-update-downgrade-root-2013-Xperias/td-p...




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 9 of 12
1,794 Views
Message 9 of 12

Re: Sony xperia ray stuck on Sony logo....

I downgrade my phone using flashtool but nothing happened my friend . Afterthat it was stuck in sony ericson logo .

 

Emperor
Message 10 of 12
1,786 Views
Message 10 of 12

Re: Sony xperia ray stuck on Sony logo....

@lucky7

 

I'm sorry to hear that, you might want to contact Sony directly >>> Local support




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)