account arrowhead-down arrowhead-up cart mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 

Accepted Solutions makes a difference!

Did you know that by clicking the Accept as Solution button You will help other people visiting the community to find their answer? Learn more.

Psst - What do you think about our community? Take a moment and share your thoughts around this community by doing this short survey.

Cant connect with pc companion my xperia ray...

SOLVED
Unregistered user
Not applicable
Message 1 of 11
15,149 Views
Message 1 of 11

Cant connect with pc companion my xperia ray...

When I connect my phone with my pc via pc software "PC Companion", it did not recognise my device, driver MTP didnt install in pc. Please help me how can i connect with pc companion.

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 4 of 11
6,370 Views
Message 4 of 11

Re: Cant connect with pc companion my xperia ray...

The phone uses Windows standard MTP drivers. So try to install or reinstall Windows Media Player (WMP contains these drivers).

www.microsoft.com/windowsmedia

Reboot your PC and try to connect again.

10 REPLIES
Unregistered user
Not applicable
Message 2 of 11
4,432 Views
Message 2 of 11

Re: Cant connect with pc companion my xperia ray...

I bought phone and downloaded pc companion just today. When I connect phone with pc, there comes a pop up message in phone to install "pc companion" on pc. When tap this message, on pc there started an installation of mtp driver and after some time it shows an error "failed to install".

Unregistered user
Not applicable
Message 3 of 11
4,432 Views
Message 3 of 11

Re: Cant connect with pc companion my xperia ray...

I done all things that you friends suggested me. But I'm unable to connect my phone with pc companion in mtp mode. Every time I connect phone with (as I told before) popup msg in phone to install pc companion on desktop PC, but when I tap to install a driver "MTP usb device" begin to install but failed. And pc companion didnt get installed. why phone asking to install it on my pc as I already have it installed? And I've few questions more;

  • I want to install 8gb or bigger memory sd card in my xperia ray, how can i do this. means how can I move my apps and other factory installed files to new memor sd card?
  • NO pre-installed file manager and voice reorder, how can i get these, developed by sony?
Sony Xperia Support
Message 4 of 11
6,371 Views
Message 4 of 11

Re: Cant connect with pc companion my xperia ray...

The phone uses Windows standard MTP drivers. So try to install or reinstall Windows Media Player (WMP contains these drivers).

www.microsoft.com/windowsmedia

Reboot your PC and try to connect again.

Unregistered user
Not applicable
Message 5 of 11
4,432 Views
Message 5 of 11

Re: Cant connect with pc companion my xperia ray...

thanks very much... it solves my prob. thanks.

One time poster
Message 6 of 11
4,020 Views
Message 6 of 11

Re: Cant connect with pc companion my xperia ray...

my ray ics, after factory data reset there is no pop up message to connect to my pc. and my phone just charge with my pc.

how about this? help me please?

Sam
Sony Xperia Support
Message 7 of 11
3,971 Views
Message 7 of 11

Re: Cant connect with pc companion my xperia ray...

To solve the issue, open Device Manager on your computer to reinstall the driver for your device while your device is connected with your PC via a USB cable.

 

Microsoft Windows Vista and 7 users


To open Device manager on your computer

Click on the Start button. 
In the Search box, type device manager, and then press enter. 

 

Microsoft Windows 8 users

 

To open Device manager on your computer

Click the Desktop Tile to open the Desktop. 
Click >> at the bottom right of the taskbar. 
Select Control Panel from the Menu. 
Select Device Manager from the list of control panel items.
Note: If you do not see the screen with the Device Manager option, click the View by drop-down menu and select Small icons.


Microsoft Windows XP and 2000 users

 

To open Device manager on your computer

On the desktop, right-click on My Computer and click Properties. 
In the System Properties window, click the Hardware tab. 
In the Hardware, tab click the Device Manager button.


To reinstall the drivers for your device

 

Scroll down to the Universal Serial Bus controllers (USB section) of the Device Manager window. 
Look for an MTP Device: Media Device, Unknown Device or any other reference to your phone. Click on this entry and choose "Uninstall" whilst leaving the device connected. 
Wait a few minutes, and the computer will reinstall the drivers for the device.
Now, the phone is accessible via Computer/My Computer on your computer.

 

 


Don't forget to mark posts that answers the topic as Accepted Solution. 
If you find any post helpful, press Kudos.
What are your thoughts about this forum? Let us know by doing this short survey.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Rookie
Message 8 of 11
1,228 Views
Message 8 of 11

Re: Cant connect with pc companion my xperia ray...

This thread did not help me at all.

I am running Xperia Companion 1.7.2.0 on a Windows 7 Home Premium notebook, with Media Player 12.

 

Xperia Ray ST18i, and Xperia Acro S LT26w - none is able to connect to Xperia Companion.

 

It has been working with previous versions of PC Companion, but is now defunct again, not the first time.

 

Will never purchase a Sony phone again, ever.

Emperor
Message 9 of 11
1,224 Views
Message 9 of 11

Re: Cant connect with pc companion my xperia ray...

@skach

 

Quite simple, the Xperia Ray was released in June 2011, more than 6 years ago, it has reached its EOL long ago, and it is no longer supported by Xperia Companion, PCC its long gone too. 

 

I understand your frustration but to say that

 


@skach wrote:

 

Will never purchase a Sony phone again, ever.


that's a bit exaggerated don't you think?

 

Also the suggestions posted here are from 3 years ago




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 10 of 11
1,197 Views
Message 10 of 11

Re: Cant connect with pc companion my xperia ray...

I received a private message from Sony outside forum, confirming uliwooly's suggestion, that the Ray has reached its EOL.

They do call it EOS, though. (They really can't call it EOL when the thing is aLive and kicking, can't they?). But that is the reason why my Ray wont connect to the Xperia Companion software.
I got no answer to the Acro S, but my guess is, it is in the same situation.