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I have a dead/stuck pixel (it shines like a dimond) on my week old Xperia Neo V. What are my options?

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Anonymous
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Message 1 of 4
Message 1 of 4

I have a dead/stuck pixel (it shines like a dimond) on my week old Xperia Neo V. What are my options?

Bought Xperia Neo V on 13th Jan 2012 and a couple of days later, boom! a dead pixel on the screen angry. I am so very annoyed at this since its the same reason I had to sell my previous phone which had no warranty. SE's warranty states that 2 dead pixels are acceptable, which means that they will not entertain my request to swap the handset. Though its a policy, however; don’t they even care to check their product before it gets packed in the retail box? Gold plating the USB port instead of HDMI port proves the negligence. Making policies or warranty conditions by themselves doesn't mean they'll rob customer like this. How can a brand new handset, which has passed quality checks, malfunctions in a matter of 2 days? Can someone help with this issue?

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 2 of 4
Message 2 of 4

Re: I have a dead/stuck pixel (it shines like a dimond) on my week old Xperia Neo V. What are my options?

I would still have the handset assessed as this is also based on the location of the dead pixel on the screen. I would also contact Sony Ericsson directly within your region for more information.

http://www.sonyericsson.com/cws/corporate/common/contact/phonelist

sony_sign_logo.png - Official Sony Xperia Support Staff


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If you want to get in touch with the local support team for your country please visit our contact page.

3 REPLIES
Sony Xperia Support
Message 2 of 4
Message 2 of 4

Re: I have a dead/stuck pixel (it shines like a dimond) on my week old Xperia Neo V. What are my options?

I would still have the handset assessed as this is also based on the location of the dead pixel on the screen. I would also contact Sony Ericsson directly within your region for more information.

http://www.sonyericsson.com/cws/corporate/common/contact/phonelist

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Anonymous
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Message 3 of 4
Message 3 of 4

Re: I have a dead/stuck pixel (it shines like a dimond) on my week old Xperia Neo V. What are my options?

Thanks Jake. Took your advice and went to the service center where they inspected the phone and offered me a replacement. I am very happy about the fact that I dont have to deal with a faulty handset anymore. However, dont you think that its the responsibility of the QA team to ensure there are no defects on the phone before it heads to the retailers?

Also, is there any way I can leave a feedback on the experience I had? smile happy

Cheers!

- Sumit

Anonymous
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Message 4 of 4
Message 4 of 4

Re: I have a dead/stuck pixel (it shines like a dimond) on my week old Xperia Neo V. What are my options?

congrats dude