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SIM 1 Slot not shown

SOLVED
Rookie
Message 1 of 8
2,385 Views
Message 1 of 8

SIM 1 Slot not shown

Dear Sony Team,
I have ST21i2. Last night it has affected by overdue water in paddy field.

I went to Service Center in Tirunelveli. The Service person opened the back cover and straight away he advised me, the PCB is getting problem due to water & you should change PCB it cost nearly new mobile. I doesn't understand I uses the same mobile and write this complaint using same. He doesn't ready to check my mobile in his work shop.

Actually I need What is the real factor of the Subject. If the water is getting inside the whole PCB can be damage.

Need Support and suggest to recover my mobile.
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Forum Legend
Message 2 of 8
2,921 Views
Message 2 of 8

Re: SIM 1 Slot not shown

Hi,

 

If I understand you correctly, your phone has been exposed to water? The mainboard is one of the more expensive parts of the phone. If water has entered the phone, functions can stop work and in worst case the phone may not work at all.

 

Since repairs are handled at a local level, I suggest that you contact your Local support for further information about warranty and repairs.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

View solution in original post

7 REPLIES 7
Highlighted
Forum Legend
Message 2 of 8
2,922 Views
Message 2 of 8

Re: SIM 1 Slot not shown

Hi,

 

If I understand you correctly, your phone has been exposed to water? The mainboard is one of the more expensive parts of the phone. If water has entered the phone, functions can stop work and in worst case the phone may not work at all.

 

Since repairs are handled at a local level, I suggest that you contact your Local support for further information about warranty and repairs.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

View solution in original post

Rookie
Message 3 of 8
2,351 Views
Message 3 of 8

Re: SIM 1 Slot not shown

Warranty period is finished. Is there any chances of SIM IC problem? Because Second SIM is working properly. If it's possible please support me.
Forum Legend
Message 4 of 8
2,345 Views
Message 4 of 8

Re: SIM 1 Slot not shown

Unfortunately, I'm not a technician so I can't say what the problem may be. But as far as I know, the SIM-card reader is attached to the mainboard and therefore, the whole mainboard needs to be exchanged if the SIM-reader is faulty.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Rookie
Message 5 of 8
2,341 Views
Message 5 of 8

Re: SIM 1 Slot not shown

Oh ok. Is there any chance to change the SIM reader alone? If I going to change main board looks like bought a new mobile isn't it?
Forum Legend
Message 6 of 8
2,335 Views
Message 6 of 8

Re: SIM 1 Slot not shown

No, that is not possible. When the mainboard is changed, the phone will get a new IMEI-number. The outside of the phone will still be the same.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Rookie
Message 7 of 8
2,330 Views
Message 7 of 8

Re: SIM 1 Slot not shown

Oh ok sir. Thank you for your support
Rookie
Message 8 of 8
2,316 Views
Message 8 of 8

Re: SIM 1 Slot not shown

My mobile working properly unexpected from yesterday 10 AM onwards. Unbelievable.