account arrowhead-down arrowhead-up cart mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 

After hard reset i cannot access my google account and market place

SOLVED
Anonymous
N/A
Message 1 of 10
Message 1 of 10

After hard reset i cannot access my google account and market place

Guys, please help.

i hard reset my xperia mini pro, i can no longer sign in or create new account in google. i cannot access market place, gmail, youtube, gtalk.

i'm using my wifi connection when trying to sign in to my google account.

i already updated my phone's firmware 4.0.2.A.0.62.

guys what should i do so i can connect to my google account and access market palce again?

thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Forum Legend
Message 4 of 10
Message 4 of 10

Re: After hard reset i cannot access my google account and market place

In that case, factory reset phone again and perform the process again. It is advisable to run the Setup guide app first after factory reset.

9 REPLIES
Forum Legend
Message 2 of 10
Message 2 of 10

Re: After hard reset i cannot access my google account and market place

Hi, make sure phone has a network connection (Wi-Fi or Mobile Data), then launch Android Market, it should prompt you to sign in to your account.

Anonymous
N/A
Message 3 of 10
Message 3 of 10

Re: After hard reset i cannot access my google account and market place

sir gwhispererz, i am connected to wifi and mobile data, but then after i launch the Android Market place and enter the username and password, i waited for about 5 mins and then a message says "this could be a temporary problem or your phone may not be provisioned for data services"...

Forum Legend
Message 4 of 10
Message 4 of 10

Re: After hard reset i cannot access my google account and market place

In that case, factory reset phone again and perform the process again. It is advisable to run the Setup guide app first after factory reset.

Anonymous
N/A
Message 5 of 10
Message 5 of 10

Re: After hard reset i cannot access my google account and market place

okay sir i will factory reset my phone again. i will update u once i am done reseting it.

thanks for the help. smile happy

Forum Legend
Message 6 of 10
Message 6 of 10

Re: After hard reset i cannot access my google account and market place

Fingers crossed! smile happy

Highlighted
Anonymous
N/A
Message 7 of 10
Message 7 of 10

Re: After hard reset i cannot access my google account and market place

sir, thanks fot the help. my xperia mini pro is now working great. i can access my market place and my google account. thank u sir again.

Forum Legend
Message 8 of 10
Message 8 of 10

Re: After hard reset i cannot access my google account and market place

No problem .... have fun with your Xperia Mini Pro!

One time poster
Message 9 of 10
Message 9 of 10

Re: After hard reset i cannot access my google account and market place

i need help now i tried that but nothing any other ideas!!!????!?!??!?!?!?!

Forum Legend
Message 10 of 10
Message 10 of 10

Re: After hard reset i cannot access my google account and market place

Hi soph246811, try software repair phone with PC Companion or Sony Update Service.