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Xperia Go gets scratch on its screen

SOLVED
Unregistered user
Not applicable
Message 1 of 15
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Message 1 of 15

Xperia Go gets scratch on its screen

Hi,

My 5 day old Xperia Go gets a scratch on its screen.

Can I avail my warranty to replace the screen? What happened to one of the key features of xperia go

which is scratch resistant screen?Thinking FaceCrying Face

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Emperor
Message 3 of 15
3,136 Views
Message 3 of 15

Re: Xperia Go gets scratch on its screen

The glass it is scratch resistant BUT it has a shatter proof sheet on top of it, and it's not scratch resistant nor scratch proof

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/thread/44888




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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Adept
Message 2 of 15
2,692 Views
Message 2 of 15

Re: Xperia Go gets scratch on its screen

This indeed is a problem my Xperia Actives screen was claimed to be scratch resistant but you still can get small scratches doesnt even noticing it. I agree thats kinda false advertising.
How bad is the scratch and maybe you know how did you get it? And look closely maybe it has screen protector on it?

Emperor
Message 3 of 15
3,137 Views
Message 3 of 15

Re: Xperia Go gets scratch on its screen

The glass it is scratch resistant BUT it has a shatter proof sheet on top of it, and it's not scratch resistant nor scratch proof

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/thread/44888




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

View solution in original post

Sony Xperia Support
Message 4 of 15
2,692 Views
Message 4 of 15

Re: Xperia Go gets scratch on its screen

Uliwooly is correct.

The scratch you will see on the screen will be on the shatter proof sheet and not on the handsets actual screen.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Unregistered user
Not applicable
Message 5 of 15
2,692 Views
Message 5 of 15

Re: Xperia Go gets scratch on its screen

Is shatter proof sheet replaceable?

Forum Legend
Message 6 of 15
2,692 Views
Message 6 of 15

Re: Xperia Go gets scratch on its screen

Yes, the shatter proof sheet is replaceable, but until you found a replacement it's advisable to keep the one you have on screen.


---------------------------------------------------------------------------
Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
One time poster
Message 7 of 15
2,692 Views
Message 7 of 15

Re: Xperia Go gets scratch on its screen

I have an Xperia Go and it most definitively does not have a screen protector on it. It does however come with one in the box (which I have no intention of mounting). This seemed to be the same with the Active. Some versions came with one pre-mounted, others not.

rbarmas might have a version that has a screen protector and that could be what was scratched, but all "scratch resistant" screens can be easily scratched by the right material. Soft metals like keys won't damage it, but a few grains of sand can.

The point of these "tough" phones is that they won't break and stop working in reasonably rough conditions (for electronics), not that they'll stay in perfect untouched condition. If this is what you want, you need to always have a screen protector on and replace it regularly as it gets scratched.

I'm happy with my Go so far, and I haven't been gentle with it at all and it's routinely exposed to water. My only complaint would be that the battery life isn't amazing and that the headphone jack is placed on the left side instead of the top or bottom. I don't know if this was done to improve water resistance when the cover is open (even though it's the no longer water/dust rated) or if it's just a dumb design choice. The back cover is a bit creaky too. Overall a nice phone though.

Emperor
Message 8 of 15
2,692 Views
Message 8 of 15

Re: Xperia Go gets scratch on its screen

take a picture of a corner of the screen and then post it here, you'll see there is indeed a shatter proof film

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/thread/44888




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Forum Legend
Message 9 of 15
2,692 Views
Message 9 of 15

Re: Xperia Go gets scratch on its screen

this might change your mind. http://news.yahoo.com/blogs/upgrade-your-life/scratch-test-does-phone-really-screen-protector-173351...
Slightly smiling Face

I wonder why do they do that, some unit came with it pre installed, other not. thank god, mine was pre installed , I tried putting screen protector on my previous phone, it was a disaster, bubbles and fingerprints on the sticky side.

xperia go is nice successor to xperia active, its just that active is tad more sporty look. \m/


---------------------------------------------------------------------------
Learn to take care and troubleshoot your Device here:
Xperia Support by Sony: https://support.sonymobile.com/global-en/
One time poster
Message 10 of 15
2,692 Views
Message 10 of 15

Re: Xperia Go gets scratch on its screen

If it has one then it's the most perfect fit ever. On my old Active it was easily visible.

http://i.imgur.com/2hWrs.jpg

http://i.imgur.com/LoH1C.jpg

Message was edited by: JohnSt