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Xperia Go gets Crack and scratch on its screen

SOLVED
One time poster
Message 4 of 54
24,260 Views
Message 4 of 54

Xperia Go gets Crack and scratch on its screen

Hi Sony Support

Greetings for the day.

I had seen the promos and advertisement of Sony xperia go, I specially want to quote "The first number refers to protection against solid objects; the second refers to protection against liquids"(as mentioned on Sony India website against Sony Xperia Go), which made my decision to purchase xperia go one month ago(from Paragon Udaipur,  Inv. No: 12/11014).

Unfortunately my handset dropped from study table (Height 2.5 feet), and phone glass cracked. I had contacted the Sony regional customer care, they told me it would not cover under warrenty. Product does not even fulfil its feature SHATTER PROOF SCREEN & SCRACH RESISTENT.It am feeling being cheated.

I would request Sony to please look into this matter and provide me screen replacement.

Attached is snapshot of phone screen for your reference.

Regards

Jagrat Joshi

1 ACCEPTED SOLUTION

Accepted Solutions
One time poster
Message 15 of 54
3,909 Views
Message 15 of 54

Re: Xperia Go gets Crack and scratch on its screen

Ok You already know that when samsung xcover launched at 2011 various brands launched their equavlant phone like defy plus or xperia active etc they have almost same specification at that time.

This time is a time when consumer need a high processor or high ram and compition also goes for high then what need to say about specification.At 2013 the comption will between quad core, hexa core or somthing for 2.5ghz processors

Please See the links and think again about the my sony accident http://www.youtube.com/watch?v=We0PBgmsSR4 or http://www.youtube.com/watch?v=F92CvRflk18 or http://www.youtube.com/watch?v=7kzLoIcEgRc or http://www.youtube.com/watch?v=4OTyXQ4i8SA. So what did you think please reply about my next problem that is "could my phone be like purchase time after repair e.g. water resistant, Dust resistant or it will spoil during repair and Who would be responsible for any problem after repairing phone???"

53 REPLIES 53
One time poster
Message 1 of 54
8,661 Views
Message 1 of 54

cracked screen

i just bought the new sony phone xperia go and in just one drop out of my hand the phone screen has cracked nd realy awful damages,,, even if i want replace it with new one, we dont have sony support here in Iraq...so wat shoul i do with my phone now ?,,,help pliiiiiz !

Forum Legend
Message 2 of 54
8,268 Views
Message 2 of 54

Re: cracked screen

how about to the retailer you bought the phone from? do they offer repairs?



________________________________________________________________________________
The Man! The Myth! The Forum Legend! -Scott Sterling
One time poster
Message 3 of 54
8,268 Views
Message 3 of 54

Re: cracked screen

Find someone who can fix it or buy a new phone from the same shop that you bought the first one from?

The warranty does not cover damage that you caused yourself, so you will have to pay for the repairs or a new phone yourself.

One time poster
Message 5 of 54
9,881 Views
Message 5 of 54

Re: Xperia Go gets Crack and scratch on its screen

11092012(003).jpg

Highlighted
One time poster
Message 6 of 54
9,881 Views
Message 6 of 54

Re: Xperia Go gets Crack and scratch on its screen

I had seen the promos and advertisement of Sony xperia go, I specially want to quote "The first number refers to protection against solid objects; the second refers to protection against liquids"(as mentioned on Sony India website against Sony Xperia Go), which made my decision to purchase xperia go one month ago(from Paragon Udaipur,  Inv. No: 12/11014).

The first number refers to how resistant the phone is against dust and other particles get into the phone. It has nothing to do with how resistant the screen is.

Unfortunately my handset dropped from study table (Height 2.5 feet), and phone glass cracked. I had contacted the Sony regional customer care, they told me it would not cover under warrenty. Product does not even fulfil its feature SHATTER PROOF SCREEN & SCRACH RESISTENT.It am feeling being cheated.

"Shatter proof" means that if the glass breaks, the broken pieces will be held together instead of spreading everywhere. It does not mean that the screen can't break.

"Scratch resistant" means that the glass is more resistant to scratches than regular glass or plastic. It does not mean that the screen can't be scratched (all scratch resistant screens on the market can be easily scratched by a grain of sand, for example).

As far as I know there is no rating for how resistant the screen is. Terms like "scratch resistant" are carefully chosen marketing terms that mean nothing.

This means that if you scratch or break the screen, it is not covered by warranty and you have to pay for repairs or replacement yourself.  This is true for all phones on the market, not just those made by Sony.

Emperor
Message 7 of 54
9,881 Views
Message 7 of 54

Re: Xperia Go gets Crack and scratch on its screen

please don't post personal info.

indeed scratch resistant it is NOT scratch proof nor shatter proof, I can't find anywhere on the sony site that says anything about shatter proof or scratch proof or even unbreakable screen, I've never seen an LCD+Digitizer that are unbreakable.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 8 of 54
9,881 Views
Message 8 of 54

Re: Xperia Go gets Crack and scratch on its screen

You can find the warranty conditions for your local market on the website.

www.sonymobile.com Select your country and go to Support. Select phone model and warranty documents.

One time poster
Message 9 of 54
9,881 Views
Message 9 of 54

Re: Xperia Go gets Crack and scratch on its screen

uliwooly and xperia support have said in subforum that it have layer of shatter proof steet then how a mobile craked its screen by dropping it to very small hight.If you see other mobiles which are not sports, if they dropped from a small distance then not crack then what is mean of "Sports Phone" or durable.

My other phone xperia sola was dropped at long hight then it's screen was not cracked, And a phone said durable which cracks easily ?????

I think that sony is hidding its fault by "words and spellings" only.For your kind information i am very old user of sony.I have every thing like tv., dvd, laptop,camera home thearter even everything.My many many friend teachers and classmates have bought sony only from suggest and ask by me.If they would know that my sport phone has broken its glass so easily and sony mobile make customers fool by "words" then what imprssion would be on customers like me, in future its condition will become like nokia as have in present.

anyway how cost will be it and after change glass(uncovering warrenty), would my phone be water resistant and like perchase time or it will dustfully and spoily ????? please answer

One time poster
Message 10 of 54
9,881 Views
Message 10 of 54

Re: Xperia Go gets Crack and scratch on its screen

I really surprised from your Answers the See Sony loosers these links in new tabs  these phone are also sports phone."http://www.youtube.com/watch?v=We0PBgmsSR4".See loosers also this "http://www.youtube.com/watch?v=F92CvRflk18",This "http://www.youtube.com/watch?v=7kzLoIcEgRc", and This"http://www.youtube.com/watch?v=4OTyXQ4i8SA" Now see my phone in photo dropped only from 2 feet.

Now you can also say that sony cheated me.yes or no please answer