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The phone crashing

SOLVED
Moderator
Message 11 of 17
244 Views
Message 11 of 17

Re: The phone crashing

http://www.sonymobile.com/global-en/support/contact-us/

 

Contact sony.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Learner
Message 12 of 17
242 Views
Message 12 of 17

Re: The phone crashing

Thanks
One time poster
Message 13 of 17
236 Views
Message 13 of 17

Re: The phone crashing

Hi I just got a Go the other day and have similar problems ("upgraded" to android 4.1.2 as well)

the phone is SLOW. Takes about 10 seconds to answer a call, same time to start calling after I try to call someone, gets stuck , screen goes black, need to do the power/volume reset thing....  I noticed most of this was happening while in "STAMINA" power saving mode, but is a little better when I turn that off, but not 100% sure about that.  Anyone know if this a known problem? I am still in the period where I can return the phone and get a different one, Should I persist?

Moderator
Message 14 of 17
233 Views
Message 14 of 17

Re: The phone crashing

It depends on what phone you could get.Try a force restart(power button+vol up until the phone vibrates).Also,restart the phone regularly.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Learner
Message 15 of 17
225 Views
Message 15 of 17

Re: The phone crashing

Hi Bob I have had mine for over 9months and it has been brilliant, until the last 4 weeks. I am going to contact the service team to see if they can help. If feels like something in the software has changed to cause this, but I have done the restart and restore and the problem is slightly better. 

Regards

 

Aaron 

Learner
Message 16 of 17
220 Views
Message 16 of 17

Re: The phone crashing

Mine is going back to Sony for repair Slightly frowning Face

Will let you know what happens, I asked if they knew of problems with the GO and was told "No there are no known issues on the Go" 

 

Aaron  

Moderator
Message 17 of 17
215 Views
Message 17 of 17

Re: The phone crashing

Keep us updated.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.