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The phone crashing

SOLVED
Learner
Message 1 of 17
3,106 Views
Message 1 of 17

The phone crashing

Hi Hope you can help, My xperia go has started to experience some problems with crashing and slow running over the last 2 weeks. Its running Android 4.1.2 and I am based in the UK, i have checked for software updates and there are none due.  

 

The problems seem to have been with contacts and other apps becoming unresponsive, there is plenty of memory on the phone both internal and SD card. Essentially the phone freezes and I have to wait or try to turn it off which is sometimes successful sometimes not. The problem happened 5 times yesterday.

 

I love the phone and really want to try and get it working properly again, any advice woudl be greatfully received.   

 

Thanks 

 

Aaron

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Message 2 of 17
3,561 Views
Message 2 of 17

Re: The phone crashing

Have you tried force restart(power button+vol up until the phone vibrates)?If still not working,repair phone software with sony update service.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

View solution in original post

16 REPLIES 16
Moderator
Message 2 of 17
3,562 Views
Message 2 of 17

Re: The phone crashing

Have you tried force restart(power button+vol up until the phone vibrates)?If still not working,repair phone software with sony update service.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

View solution in original post

Learner
Message 3 of 17
3,089 Views
Message 3 of 17

Re: The phone crashing

Thanks AlexDon, 

I hadn't realised that was the process for a forced restart, as i accidentally did that yesterday in frustration. Problem still there. I will try your other suggestion. Aaron    

Moderator
Message 4 of 17
3,085 Views
Message 4 of 17

Re: The phone crashing

Keep us updated.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Learner
Message 5 of 17
3,075 Views
Message 5 of 17

Re: The phone crashing

Hi alexdon, I did a complete restore last night, took a while but so far so good the phone is behaving itself. Thanks for the advice and merry Christmas. Aaron  

Highlighted
Moderator
Message 6 of 17
3,072 Views
Message 6 of 17

Re: The phone crashing

Merry Christmas to you too,you are welcome.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

One time poster
Message 7 of 17
2,955 Views
Message 7 of 17

Re: The phone crashing

Been having this problem myself. Have done a repair on operating system etc and it worked for a little while but now is locking up again after about a week or 2...

 

Learner
Message 8 of 17
2,952 Views
Message 8 of 17

Re: The phone crashing

Yeah sadly mine is doing the same again too. I was wondering if one of the apps is causing the problem, I am also getting messages asking me if I want to wait for the app or force close it. It's not as ad as originally but still pretty frustrating and the battery life seems to down too. Hmmm any ideas?
Moderator
Message 9 of 17
2,949 Views
Message 9 of 17

Re: The phone crashing

You might consider taking the phone to sony service.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Learner
Message 10 of 17
2,943 Views
Message 10 of 17

Re: The phone crashing

Excuse my ignorance how do I access the sony service?
Thanks
Aaron