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Software update

SOLVED
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Rookie
Message 1 of 7
3,802 Views
Message 1 of 7

Software update

I want to update the software on my Experia go. Using the Sony PC Companion I have downloaded the new software. I am on the screen "Phone / Tablet Software Update" on the step "2. Prepare". I follow the steps in the graphics but nothing happens. I've tried it several times. Part of the problem is that the pictures are ambiguous, eg it's not clear whether the phone should be off or on. What must I do to get the update to continue?

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Message 2 of 7
4,120 Views
Message 2 of 7

Re: Software update

Download sony update service,the phone must be off when connecting with volume down.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

View solution in original post

6 REPLIES 6
Moderator
Message 2 of 7
4,121 Views
Message 2 of 7

Re: Software update

Download sony update service,the phone must be off when connecting with volume down.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

View solution in original post

Rookie
Message 3 of 7
3,705 Views
Message 3 of 7

Re: Software update

Thanks very much. It took me a while to notice that I was supposed to hold the volume down button. I recommend adding text to the diagrams for those of us who are not so observant.

Moderator
Message 4 of 7
3,699 Views
Message 4 of 7

Re: Software update

You are welcome.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

One time poster
Message 5 of 7
3,165 Views
Message 5 of 7

Re: Software update

I do hold it down but still doesn't do anything ( the light at the top goes red and then green for less than a second but nothing else) help please

Demigod
Message 6 of 7
3,155 Views
Message 6 of 7

Re: Software update

Hi SaInaP,

Are you trying to update your phone using SUS?

If your answer YES, make sure that your phone is completely off, then press and hold "Volume Down" and connect the phone with computer via USB. Continue to hold "Volume Down" until the connection is not fully established (you will be notified on the screen of your computer).
After that follow the update steps.

 

 

Cheers.

There is nothing impossible to him who will try.  A. t. G. (356BC - 323BC)

Visitor
Message 7 of 7
2,811 Views
Message 7 of 7

Re: Software update

Rather not update at all, stay with the software you have now & you will stay satisfied with Sony.☺