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Phone crashed and stuck on reboot.

SOLVED
One time poster
Message 1 of 9
2,882 Views
Message 1 of 9

Phone crashed and stuck on reboot.

i have an xperia go, had it since May this year.

I was on Facebook useing my home WIFI when my phone froze and then rebooted it self. Now it has been stuck in the reboot from 'Sony' (white letters) to Xperia (white letters and shadow) and then sometimes viribrates and other times it dose not.

Is there a reset button or something or what can i do to get my phone back to normal? as you can not take out the battary in which is what you would do in anyother phone.

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Emperor
Message 3 of 9
3,182 Views
Message 3 of 9

Re: Phone crashed and stuck on reboot.

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

View solution in original post

8 REPLIES 8
Emperor
Message 2 of 9
2,821 Views
Message 2 of 9

Re: Phone crashed and stuck on reboot.

how about if you repair your phone with SUS or PCC or try this power & volume up for 8 seconds

Don't forget to mark the Correct Answers & Helpful Answers




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Emperor
Message 3 of 9
3,183 Views
Message 3 of 9

Re: Phone crashed and stuck on reboot.

Update Service (SUS)

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Don't forget to mark the Correct Answers & Helpful Answers




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

View solution in original post

One time poster
Message 4 of 9
2,821 Views
Message 4 of 9

Re: Phone crashed and stuck on reboot.

Hey so what i ended up doing was leaving it to go to 12% battery it then fixed it self by asking me to plug it in to a power source.

Thanks for the quick reply tho.


i will know for next time to hold the power and volume up button for 8 seconds next time i come across this issue.

Emperor
Message 5 of 9
2,821 Views
Message 5 of 9

Re: Phone crashed and stuck on reboot.

anytime




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 6 of 9
2,768 Views
Message 6 of 9

Re: Phone crashed and stuck on reboot.

I'm also having the same situation. I had tried updating my phone but it still the same. It rebooting by it self. I also tried the reset button and also tried the power and volume up for 8 seconds but it do not works. it still rebooting by it self again and again. 

One time poster
Message 7 of 9
2,725 Views
Message 7 of 9

Re: Phone crashed and stuck on reboot.

Thank you so much! You saved my phone and my life! Thank you alot!

One time poster
Message 8 of 9
2,573 Views
Message 8 of 9

Re: Phone crashed and stuck on reboot.

I have the same problem since yesterday evening. Whatsapp crashed and I couldn't do anything so I thought I would restart it, but before I could do that he turned himself off and then started to reboot, but now I can't do anything with it, because it is only constantly rebooting. The screen doesn't go any further than the part where Xperia appears and then the screen turns black and everything starts all over again. Pressing the on/off button + volume up doesn't work and my computer doens't recognise it, so I can't use PC companion. Does any one have an other option that might work to make my phone work again?

Thanks in advance!

Moderator
Message 9 of 9
2,570 Views
Message 9 of 9

Re: Phone crashed and stuck on reboot.

Use sony update service:

http://www.sonymobile.com/gb/tools/update-service/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.