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my phone wont turn on

SOLVED
Message 1 of 7
3,274 Views
Message 1 of 7

my phone wont turn on

hello, i hopw you can help me, i own a xperia arc S and today i've turned it of, since then i cannot turn it back on, when i press the on button it vibrates, and it says "sony" on the screen, sometimes he eaven goes as far as sayin "xperia" next but then he chokes and goes back sayng sony, he gets stuck in this process and does this over and over again ...
please help me ! 
thank you

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 2 of 7
3,712 Views
Message 2 of 7

Re: my phone wont turn on

Hi anaraquel1705,

 

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

 

With the information supplied, I can advise that you would need to perform a software repair on the device to resolve such an issue. Please use the instructions below.

 

1. Download the PC Companion software from PC Companion and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

 

I apologise for any inconvenience this may cause.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

6 REPLIES 6
Sony Xperia Support
Message 2 of 7
3,713 Views
Message 2 of 7

Re: my phone wont turn on

Hi anaraquel1705,

 

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

 

With the information supplied, I can advise that you would need to perform a software repair on the device to resolve such an issue. Please use the instructions below.

 

1. Download the PC Companion software from PC Companion and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

 

I apologise for any inconvenience this may cause.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Message 3 of 7
3,250 Views
Message 3 of 7

Re: my phone wont turn on

IT WORKED !!!! thank you so much !!!!

Sony Xperia Support
Message 4 of 7
3,236 Views
Message 4 of 7

Re: my phone wont turn on

Thats great news, glad I could help.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 5 of 7
3,192 Views
Message 5 of 7

Re: my phone wont turn on

Go to Sony Service Center and ask to format your phone.

But before that take the backup of everything.

It will solve your problem, as I had the same issue.

One time poster
Message 6 of 7
2,796 Views
Message 6 of 7

Re: my phone wont turn on

good day.. i have the same problem, do i need to conneck my phone to my pc with USB connector to download this PC COMPANION? thanks pls. send me answer

Visitor
Message 7 of 7
2,642 Views
Message 7 of 7

Re: my phone wont turn on

please help me how could i connet my phone if its not even turning on :'(