account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 

Accepted Solutions makes a difference!

Did you know that by clicking the Accept as Solution button You will help other people visiting the community to find their answer? Learn more.

Psst - What do you think about our community? Take a moment and share your thoughts around this community by doing this short survey.

Xperia Arc S Auto restart problem

SOLVED
Highlighted
One time poster
Message 1 of 18
36,688 Views
Message 1 of 18

Xperia Arc S Auto restart problem

I am having a strange problem with my Xperia Arc S. It's keep auto-restarting all the time and does not start at all. It's showing the "Sony" Logo then the "Xperia" logo then blank screen and then after some waiting it's keep showing the "Sony" logo and "Xperia" Logo. I reported this to Xperia Care and I got advice to visit Sony mobile Service Center.

After I visited the service center, the technician agreed to repair the Phone provided I give them a formal declaration that during repair if anything goes wrong, then I would not hold them responsible for the damage as the components required to rectify possible damage is not available with Sony.

Please advice me what to do. Is there really any possibility for unrecoverable damage? Do
technicians in service centers can claim such declaration?

1 ACCEPTED SOLUTION

Accepted Solutions
Master
Message 3 of 18
45,814 Views
Message 3 of 18

Re: Xperia Arc S Auto restart problem

I suggest that you first of all try to repair the phone software using PC Companion:

http://www.sonymobile.com/update

In PC Companion, click start under Support Zone > start under Update phone > select Repair phone (in blue text) > Do all this without having the phone connected to the PC.

Then follow the instructions given to you in the program.

I suggest that you contact your local support for more information about the service center procedures. 

What are your thoughts about this forum? Let us know by doing this short survey.

sony_logo126x24.gif
What are your thoughts about this forum? Let us know by doing this short survey.

17 REPLIES 17
One time poster
Message 2 of 18
36,042 Views
Message 2 of 18

Re: Xperia Arc S Auto restart problem

Looks like this Problem is very Common

Master
Message 3 of 18
45,815 Views
Message 3 of 18

Re: Xperia Arc S Auto restart problem

I suggest that you first of all try to repair the phone software using PC Companion:

http://www.sonymobile.com/update

In PC Companion, click start under Support Zone > start under Update phone > select Repair phone (in blue text) > Do all this without having the phone connected to the PC.

Then follow the instructions given to you in the program.

I suggest that you contact your local support for more information about the service center procedures. 

What are your thoughts about this forum? Let us know by doing this short survey.

sony_logo126x24.gif
What are your thoughts about this forum? Let us know by doing this short survey.

One time poster
Message 4 of 18
36,042 Views
Message 4 of 18

Re: Xperia Arc S Auto restart problem

Thanks Alexander, you are really great. My problem has been solved.

However, I am curious about the Root Cause of the Problem. Looks like the problem is very common for this Model. Why this happenning ? due to any software related issue? In other words what can I do in the future to prevent events like this?

I believe you are an expert in this matter and have an opinion in this matter. It would be very interesting to know the root-cause of the problem and prevent the problem to happen in future.

Visitor
Message 5 of 18
35,092 Views
Message 5 of 18

Re: Xperia Arc S Auto restart problem

Problem is, I have repaired it by PC companion once, but it happened again! Crying Face

One time poster
Message 6 of 18
34,679 Views
Message 6 of 18

Re: Xperia Arc S Auto restart problem

i have a similar problem, my device wont start, i connected it to the pc but it wont show up in the pc companion., all i see is the sony logo followed by the xperia logo., what should i do? please help!

One time poster
Message 7 of 18
34,086 Views
Message 7 of 18

Re: Xperia Arc S Auto restart problem

I have similar problem but in boluth still auto restart untill repair it by pc
One time poster
Message 8 of 18
30,964 Views
Message 8 of 18

Re: Xperia Arc S Auto restart problem

i have a similar problem, my device wont start, i connected it to the pc but it wont show up in the pc companion., all i see is the sony logo followed by the xperia logo., what should i do? please help!really sony eating me

Visitor
Message 9 of 18
28,581 Views
Message 9 of 18

Re: Xperia Arc S Auto restart problem

is it 3rd party issue?
and what will i do when i goes to pc companion pls email me at removed by alexdon - no private info on the forum

One time poster
Message 10 of 18
28,255 Views
Message 10 of 18

Re: Xperia Arc S Auto restart problem

Hi! I am having this same problem with my xperia Arc S LT18i. I followed the procedure you told by clicking on Repair phone (in blue text). I followed the instructions. Ive shared the snapshot of the screen where i get stuck. Please tell me how to resolve this problem.

Untitled.png