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Screen becomes black after released calls

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Unregistered user
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Message 1 of 11
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Message 1 of 11

Screen becomes black after released calls

In the latest SW before the now active  (4.0.2.A.0.42/downloaded today) one strange problem has occured several times;

After releasing a call the screen becomes black!

The only way to have the screen back is to do a power reset by release the battery/reboot OR connect external power to the phone.

Sometimes the screen appear after 15 s (1 of 10 times)

When the screen becomes black the white leds beside the Home/Menu button is on until anything of the actions above are performed...

Is this a known problem and can I expect better performance in this new SW release 4.0.2.A.0.42??

The problem has been shown both with Bluetooth (SonyEricsson original) and without...

Reg Haakan

1 ACCEPTED SOLUTION

Accepted Solutions
Demigod
Message 2 of 11
2,372 Views
Message 2 of 11

Re: Screen becomes black after released calls

Quick answer: update again. I updated 2 Xperia arc for co-workers today, and one of them can't survive without making at least a few calls each day, and she hasn't come back yell at me yet!

Try it with a different operator SIM, just in case, if that doesn't work.

View solution in original post

10 REPLIES 10
Demigod
Message 2 of 11
2,373 Views
Message 2 of 11

Re: Screen becomes black after released calls

Quick answer: update again. I updated 2 Xperia arc for co-workers today, and one of them can't survive without making at least a few calls each day, and she hasn't come back yell at me yet!

Try it with a different operator SIM, just in case, if that doesn't work.

View solution in original post

Unregistered user
Not applicable
Message 3 of 11
2,048 Views
Message 3 of 11

Re: Screen becomes black after released calls

Have same problem with my phone.

SE Xperia Arc S (4.0.2.A.0.42). Updated at last of October.

Screen start freezing on call from November 14 only if call was long and outside. Additionally, outside temperature was down to -5  -10 degrees Celcius from November 14.

I removed my call recording software, but problem is exist.

I didn't reupdate SW yet, want to wait when check dependency freezing sensor from low temperature.

UPDATE.

Just tested proximity sensor. I colded my phone about 5 minutes outside. After start testing data from it. All time sensor show that something near it, thought nothing wasn't nearer 10cm to it.

Later I'll cleap up phone, then reupdate using SEUS.

I'll post results here after new tests.

Message was edited by: illaxaer

Unregistered user
Not applicable
Message 4 of 11
2,048 Views
Message 4 of 11

Re: Screen becomes black after released calls

I have the same problem.I've updated it once but didn't help.Please let me know if you find solution.It's very annoyingSlightly frowning Face

Forum Legend
Message 5 of 11
2,048 Views
Message 5 of 11

Re: Screen becomes black after released calls

if you already did a software update and you have the same problem you might have to return it

also try Service Menu

http://talk.sonyericsson.com/thread/24534

Unregistered user
Not applicable
Message 6 of 11
2,048 Views
Message 6 of 11

Re: Screen becomes black after released calls

Did you find any solution illaxaer?

Unregistered user
Not applicable
Message 7 of 11
2,048 Views
Message 7 of 11

Re: Screen becomes black after released calls

Not yet.

Wait when I can reupdate SW. Need additional time to backup data from phone.

It will be possible at evening today.

Forum Legend
Message 8 of 11
2,048 Views
Message 8 of 11

Re: Screen becomes black after released calls

Make sure you backup everything

Backup & Restore app

Use this links to download the apk

http://forum.xda-developers.com/showthread.php?t=1193802

or

http://www.elita-clan.com/downloads/backup_and_restore_v010935.apk

http://www.elita-clan.com/downloads/backup_and_restore_v010935.apkor
http://www.mediafire.com/?1n07llajeaoo03y


How to install it

You need to

go to settings -> applications -> check unknown sources

download IO File Manager

https://market.android.com/details?id=org.openintents.filemanager&feature=search_result

download the backup & restore app, transfer it to your SD card, use OI file manager to find it -> tap on it -> install it

Contacts

just to play it safe sync your contacts w/ google if you haven't already

open your phonebook

press MENU button -> tap on Send Contacts -> select all -> send it to your email
on your computer
-> download the file -> go to your gmail -> click on contacts -> click on more actions -> on the drop down menu click on "import" -> choose the file -> and click import
Apps

Don't worry so much about backing up your apps

on your computer go to

market.android.com -> log in -> click on My Library -> and send all your apps to your phone

market my library.JPGmarket my library 02.JPGmarket my library 03.JPGmarket my library 04.JPG

SMS/MMS

if you don't want to use the backup & restore app then

Install "backup SMS" to back up your SMS and MMS to your Gmail

https://market.android.com/details?id=com.zegoggles.smssync&feature=search_result

or your SMS use

"backup & restore SMS"

https://market.android.com/details?id=com.riteshsahu.SMSBackupRestore&feature=search_result

or for your MMS use "Save MMS"

https://market.android.com/details?id=com.schwimmer.android.mmsextract&feature=search_result

Call Logs

And for call logs this is great

https://market.android.com/details?id=com.yang.android.ansta

Forum Legend
Message 9 of 11
2,048 Views
Message 9 of 11

Re: Screen becomes black after released calls

also

go to settings -> privacy and make sure both options are selected (backup and automatic)

then use

Update Service (SEUS)

http://dl-www.sonyericsson.com/cws/download/1/110/61/1317636927/Update_Service_Setup-2.11.10.7.exe

Unregistered user
Not applicable
Message 10 of 11
2,048 Views
Message 10 of 11

Re: Screen becomes black after released calls

just turn off the autorotation.