account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 

Accepted Solutions makes a difference!

Did you know that by clicking the Accept as Solution button You will help other people visiting the community to find their answer? Learn more.

Psst - What do you think about our community? Take a moment and share your thoughts around this community by doing this short survey.

Process.com.android.phone has stopped

SOLVED
One time poster
Message 1 of 7
6,367 Views
Message 1 of 7

Process.com.android.phone has stopped

My xperia Arc is out of warranty and displaying error "process.com.android.phone" has stopped.
The phone reboots after 30 seconds and does not even allow me to connect to PCC.

How I achieved it
1) Changed the Sim card.
2) Connected to PCC and tried to sync the existing contacts.
3) Disconnected the ongoing contact & Calender sync.

After that phone rebooted and since then I just cannot start my phone.
All it does is boot up and say "Android is upgrading" and then display "process.com.android.phone" has stopped.
It reboots after 30 seconds.
Now m phone is totally unusable.
Please help.

FYI it is totally unrooted and updated to latest Firmware via PCC.

1 ACCEPTED SOLUTION

Accepted Solutions
Forum Legend
Message 2 of 7
6,172 Views
Message 2 of 7

Re: Process.com.android.phone has stopped

You will have to repair the software

________________________________________________________________

Backup everything as it will erase all data on phone (sms, contacts,apps)

Update/Repair your phone via PCC or SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue) 

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service)  ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

                  or

http://www.sonymobile.com/global-en/tools/update-service/

Both the links are same

________________________________________________________________

_______________________________________________________________________
Discussion guidelines.
Message me or any other moderator to seek help regarding moderation.

6 REPLIES 6
Forum Legend
Message 2 of 7
6,173 Views
Message 2 of 7

Re: Process.com.android.phone has stopped

You will have to repair the software

________________________________________________________________

Backup everything as it will erase all data on phone (sms, contacts,apps)

Update/Repair your phone via PCC or SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue) 

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service)  ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

                  or

http://www.sonymobile.com/global-en/tools/update-service/

Both the links are same

________________________________________________________________

_______________________________________________________________________
Discussion guidelines.
Message me or any other moderator to seek help regarding moderation.

One time poster
Message 3 of 7
4,829 Views
Message 3 of 7

Re: Process.com.android.phone has stopped

How can I repair the software ?

Even in Safe mode all it does is stay for 30 seconds with the same error "process.com.android.phone" has stopped.

Any was to bring my phone to fatory state ?

One time poster
Message 4 of 7
4,829 Views
Message 4 of 7

Re: Process.com.android.phone has stopped

My Friend found the correct link and helped me restore my phone.

Sony has a magic tool to restore to factory settings with latest updates.

Here is the link

http://www.sonymobile.com/global-en/tools/update-service/

Highlighted
Forum Legend
Message 5 of 7
4,829 Views
Message 5 of 7

Re: Process.com.android.phone has stopped

Smiling Face with open mouth & closed Eyes Smiling Face with open mouth & closed Eyes

Just check my post above again and see if the link you provided is there or not

Slightly smiling Face

_______________________________________________________________________
Discussion guidelines.
Message me or any other moderator to seek help regarding moderation.

One time poster
Message 6 of 7
4,829 Views
Message 6 of 7

Re: Process.com.android.phone has stopped

Thanks Nabeel.

Apologies I might have been too panicked and failed to notice the link in you message.

I have marked your answer as correct and helpful.

One time poster
Message 7 of 7
3,186 Views
Message 7 of 7

Re: Process.com.android.phone has stopped

i alreday download the pc companion, but when i klick software repair, and connect the device by pressing the low volume button, noting happend. I dont mind if my data will gone.

 

"Proscess.comxxxxxxx"  appear after i flashing to the new lollipop, downgrade from marshmallow. It is appear after booting, when i press oke several times, it restarted again. It happended again and again.

 

I upgrade software because when i recieve call, the screen blank and i cant press any button until the conversation ended.

 

Please advice,, i getting board of sony android problem over and over again.

 

 

Thx for the respons.