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Phone not reading memory card

SOLVED
Visitor
Message 1 of 15
5,602 Views
Message 1 of 15

Phone not reading memory card

Hi,

 

I have recently done a software repair on my phone and now my phone won't read my memory card. When I plug it into my laptop and go onto sony pccompanion it says how full my memory card is so I still have all of my things on there but it won't show them to me and when I go into my music player or gallery on my phone it won't show me my memory card content. I have taken the memory card out of the phone and put it into an adapter and my laptop shows all of the content on there. How do I fix this? should I do another software repair?

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Message 12 of 15
4,468 Views
Message 12 of 15

Re: Phone not reading memory card

You could try either that,or a software repair via sony update service:

http://www.sonymobile.com/gb/tools/update-service/

 

Remove the card when you perform it.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

14 REPLIES 14
Moderator
Message 2 of 15
5,588 Views
Message 2 of 15

Re: Phone not reading memory card

Try settings-apps-all-media storage,force stop and clear data.Restart your phone.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 3 of 15
5,586 Views
Message 3 of 15

Re: Phone not reading memory card

I've gone into settings-apps-all media storage but i cant find force stop and clear data

Moderator
Message 4 of 15
5,584 Views
Message 4 of 15

Re: Phone not reading memory card

Clear data should work.It should be a fourth tab.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 5 of 15
5,581 Views
Message 5 of 15

Re: Phone not reading memory card

I have to go through and clear data for every single one?Screenshot_2014-03-22-18-31-06[1].png

Moderator
Message 6 of 15
5,579 Views
Message 6 of 15

Re: Phone not reading memory card

You should just fine the app called media storage and clear data for it.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 7 of 15
5,570 Views
Message 7 of 15

Re: Phone not reading memory card

It just says that my gallery and music library are empty

Moderator
Message 8 of 15
5,568 Views
Message 8 of 15

Re: Phone not reading memory card

And the card is in your phone?Still not recognising it?Try to remove the battery,keep it out for 1 minute,put it back.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 9 of 15
5,566 Views
Message 9 of 15

Re: Phone not reading memory card

yes the memory card is in my phone, should I remove the mem card aswell as the battery for 1 minute?

Moderator
Message 10 of 15
5,563 Views
Message 10 of 15

Re: Phone not reading memory card

Leave the card inside,just remove the battery.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.