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Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

SOLVED
One time poster
Message 21 of 84
494 Views
Message 21 of 84

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

Thank you for your support, Johan.

I am having our enforced policies checked against the list of supported items that you shared.

However, given that I do get:

Access state:

Access Granted
Access set by: Global Permissions

My theory is that the problem lies deeper in the actual protocol implementation, in conjunction with hosted Exchange (office 365 and alike) Slightly smiling Face

David

Unregistered user
Not applicable
Message 22 of 84
494 Views
Message 22 of 84

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

The question is not answered! You guys need to solve this problem, not just stay and say: oh, I think this is what we didn't do!

Commissioner
Message 23 of 84
494 Views
Message 23 of 84

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

If you guys are in serious need for Exchange connection try Enhanced Email from the Play Store.  I've been using it in lieu of the built in EAS client on my ST18a (Ray) since pre-gingerbread and the move to ICS was without incident.

The devel offers a free trial that might tide you over.

Bob H

Minneapolis, MN

Unregistered user
Not applicable
Message 24 of 84
494 Views
Message 24 of 84

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

This was the first problem I noticed the very day I upgraded to ICS. I cannot access my work email anymore and practically make this phone useless to me.

I have used a trial version of touchdown since then, but the trial is going to end soon. Slightly frowning Face

Up to date, still no resolution from SONY? I don't want to waste extra money on 3rd party app for something that I can use before the ICS upgrade!

One time poster
Message 25 of 84
494 Views
Message 25 of 84

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

More info: My company has dedicated hosting with Microsoft under .d.outlook.com.

The shared hosting (Office365) is under m.outlook.com.

For this problem, that does not seems to matter, both give problems.

Note that the redirect problem (m.outlook.com to pod.outlook.com) and suggested answers on the web did not resolve this issue with me.

For me this comes down to an incompatibilty of the stock Android ICS Exchange Activesync Services 4.1 with hosted Microsoft Exchange servers...

Given that 3-rd party apps DO work with these servers, but are undesirable, my request remains to fix the software that comes with the Sony Android phone.

Thank you


David

Unregistered user
Not applicable
Message 26 of 84
494 Views
Message 26 of 84

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

I also have same problem!

I upgraded my phone Xperia Ray into ICS, but Exchange Email is not working, always show "Waiting for Sync..." but never end.

I called Sony Ericsson Hong Kong, but they said that they haven't received anything on this case, it is extremely disappointed. I have another Samsung Galaxy SII and it is working fine when upgraded to ICS, please let me know anything that we can do?

Highlighted
One time poster
Message 27 of 84
494 Views
Message 27 of 84

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

Hi Johan,

Here are my settings on Office365.  It is a pretty simple setup (so not muchopportunity to screw things up)

General Settings

- This is the default policy - checked

- Allow devices that don't fully support thise policies to synchronize - checked

- Update policy on device (hours):  - unchecked

Device Security

-All itmes unchecked

- Require a password - unchecked - results in all boxes being greyed out

Sync Settings

- Include past calendar items: Two Weeks

- Include past e-mail items:  Two weeks

- Limit e-mail size to (KB) - unchecked & empty

- Require manual synchornization when roaming - unchecked

- Allow HTML-formatted e-mail - checked

- Alow attachments to be downloaded to device - unchecked

- Allow text messaging - checked

- Allow removable storage - checked

- Allow camera - checked

- Allow WiFi - checked

- Allow infrared - checked

- Allow Internet sharing from device - checked

- Bluetooth:  Allow

That is it.  I don't see anything squirly.  Please let me know if you do.

Thanks,

One time poster
Message 28 of 84
494 Views
Message 28 of 84

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

Any updates on the status?

Has anyone at SEMC been able to replicate this error.  If not, then my suggestion is to have them contact me and we can work through this together.

We really need to get this fixed!!  This is impacting my business.

Unregistered user
Not applicable
Message 29 of 84
494 Views
Message 29 of 84

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

I would advise you to use a 3rd party app like Touchdown like me, they are giving you a one month trial of the app.

"make.believe" that the issue will be resolved by then, but given that so much phones has not receive ICS updates yet (especially those 2012 Xperia phones). Happy waiting =)

Unregistered user
Not applicable
Message 30 of 84
494 Views
Message 30 of 84

Re: Email 4.0.1 "Waiting for sync" on corporate Exchange/Activesync

I have the same problem and nobody knows how to solve this issue.