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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

z5 compact touchscreen acting weird

SOLVED
Adviser
Message 11 of 365
11,092 Views
Message 11 of 365

Re: z5 compact touchscreen acting weird

I have the exact same thing. Lower half of touch screen gets very irratic when the screen has been on for a while. If turning the screen off and on, it works again.

 

Trying a complete reinstall of the phone now, and will see if that works

Adviser
Message 12 of 365
11,065 Views
Message 12 of 365

Re: z5 compact touchscreen acting weird

A complete reinstall of the phone via PC Companion (no extra apps installed) did not work. In fact, it's a littel bit worse now. So it has nothing to do with third party apps.

Apprentice
Message 13 of 365
11,070 Views
Message 13 of 365

Re: z5 compact touchscreen acting weird

Hi, 

 

Tried to do a repair with Bridge for Mac but where you choose which phone you have, there where no choice for Z5 Compact or no other Z5 models.

 

/Perty

Learner
Message 14 of 365
11,020 Views
Message 14 of 365

Re: z5 compact touchscreen acting weird

HI.

Same problem here from day one..

Has anybody managed to fix the problem?

And do people know if it's only the compact or the whole z5 series.

Genius
Message 15 of 365
11,001 Views
Message 15 of 365

Re: z5 compact touchscreen acting weird

Hi @iasion @Perty @gonzi83 @davekk

 

Please, try this from your Home screen:
1. Tap the Application screen icon.
2. Find and tap Settings -> Apps.
3. Swipe to the All tab.
4. Find and tap on Screen.

5. Tap Force stop -> Clear data.
6. Restart the phone.

 

***** Be aware that next suggestion will reset all settings of your apps *****
If this issue persists, go to Settings -> Apps -> tap the 3 dots -> tap on Reset app preferences. I'm at disposal for any question.

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Adviser
Message 16 of 365
10,970 Views
Message 16 of 365

Re: z5 compact touchscreen acting weird

I couldn't find any app called "Screen" in tha all apps section. Is it just named "Screen" or is it called something else?

 

Trying to reset all app preferences now.

Adviser
Message 17 of 365
10,934 Views
Message 17 of 365

Re: z5 compact touchscreen acting weird

the second z5 compact i got yesterday also have this problem ..

 

this is seriously a big problem

Apprentice
Message 18 of 365
10,917 Views
Message 18 of 365

Re: z5 compact touchscreen acting weird

Did a factory reset yesterday without luck. 

 

Even before all third party apps was installed the problem occured. 

 

I don't think there is a problem with the homescreen app it's more genberic problem as this occures in games as well. 

 

Also tried to set the "tap" timeout to medium (?) and long without luck. 

 

/Perty

Genius
Message 19 of 365
10,707 Views
Message 19 of 365

Re: z5 compact touchscreen acting weird

Hi @iasion

 

Please, keep us updated.

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Adviser
Message 20 of 365
10,625 Views
Message 20 of 365

Re: z5 compact touchscreen acting weird

Hi @xavinux,

 

Unfortunately that did not help. Maybe for a while but the problem is back. It seems to happen more often when the phone is busy installing apps or if I'm doing something resource demanding such as browsing heavy web pages