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z5 compact touchscreen acting weird

SOLVED
Adviser
Message 1 of 365
34,965 Views
Message 1 of 365

z5 compact touchscreen acting weird

hi all 

 

i just got my z5 couple days ago and i already have a problem with my phone

 

when im about to type a msg and i press a letter (lets say i press S one time) the phone will register it like this sssssssssssssssss

 

and it wont stop ...  if i use facebook i cant scroll down because everytime i try it will enter every single post or picture

 

i also have a small recording of some of my problems where i have to press many times before the phone wants to do something 

 

https://www.youtube.com/watch?v=ddfC30WEm2E&feature=youtu.be

 

NEW VIDEO https://www.youtube.com/watch?v=jusF9pr8oX4

 

if i lock the phone and open again the problem goes away for some time and it happens again if i use it for a bit 

 

i did reset/reinstall the phone .. same problem

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 325 of 365
15,632 Views
Message 325 of 365

Re: z5 compact touchscreen acting weird

I just got information that this will be corrected in an upcoming software update that is planed to start rolling out in the middle of April 2016. Please note that software updates are released at different times depending on operator and/or country.

sony_sign_logo.png - Official Sony Xperia Support Staff


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364 REPLIES 364
Genius
Message 2 of 365
34,957 Views
Message 2 of 365

Re: z5 compact touchscreen acting weird

Hi @bardakson

 

Please, try to boot your device into safe mode as explained in the link below and check if this issue persists. If everything works ok in this mode, a third party app its creating this problem.

 

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Adviser
Message 3 of 365
34,949 Views
Message 3 of 365

Re: z5 compact touchscreen acting weird

thank you ill try it out

Genius
Message 4 of 365
34,946 Views
Message 4 of 365

Re: z5 compact touchscreen acting weird

Hi @bardakson

 

You are welcome, keep us updated. I´m at disposal for any question.

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Message 5 of 365
34,920 Views
Message 5 of 365

Re: z5 compact touchscreen acting weird

Also check by removing any case you might be using.
Learner
Message 6 of 365
34,862 Views
Message 6 of 365

Re: z5 compact touchscreen acting weird

having _exactly_ the same problem. device is practically unusable because of this. cannot scroll through contacts without accidentally calling people etc.

Apprentice
Message 7 of 365
34,847 Views
Message 7 of 365

Re: z5 compact touchscreen acting weird

I also have a similar problem.

 

The touch stops working and behaves strange, but after a quick closing of the screen and on a again it works again until it failes again.

 

I started a thread about it on swedroid.se (swedish) here:

http://www.swedroid.se/forum/threads/problem-med-skaermen-pa-x5-compact.126351

 

/Perty

Apprentice
Message 8 of 365
34,814 Views
Message 8 of 365

Re: z5 compact touchscreen acting weird

I'm having the same issue. Is there a chance that is a hardware error or is it in fact a software problem?

Genius
Message 9 of 365
34,804 Views
Message 9 of 365

Re: z5 compact touchscreen acting weird

Hi @davekk @Perty @madskaae

 

I suggest you to first run a backup of the device information. Then try performing a system repair using PC Companion or Bridge for MAC. The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery. Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds) Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP.

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Adviser
Message 10 of 365
34,739 Views
Message 10 of 365

Re: z5 compact touchscreen acting weird

hi guys 

 

(update)

 

i tried booting in safe mode .. but the same happened there ..

 

i later reinstalled everything without downloading any APPS or UPDATES just to see if it was a problem caused by  an app 

with no luck ... i had same problem with or without updates and apps after fresh install ..

 

so today i took the phone to the place where i got it and told them everything and showed the video and they gave me a new phone

...

and same problem :/