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xperia z5 keep shuting down

One time poster
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Message 1 of 7

xperia z5 keep shuting down

z5 keep shutting down and blinking red light will show then it will restart again and again

why is that?

6 REPLIES 6
Sony Xperia Support
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Message 2 of 7

Re: xperia z5 keep shuting down

Hi @aiyaya, sorry to hear about this. Slightly frowning Face

Is there any indication in the device when it turns off? For example, does it say that the battery level is low?

After the device have shut down and it starts restarting over and over again, are you ever able to power it on again? If you are, what do you need to do in order for it to start up again?

Keep me posted! Slightly smiling Face


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

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Re: xperia z5 keep shuting down

hi i have exactly the same problem with my xperia z5 as  

"aiyaya" the phone just keeps restarting. it charges, battery is on 100%, but just does not come on.
 
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One time poster
Message 4 of 7
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Message 4 of 7

Re: xperia z5 keep shuting down

Same problem with my Z5 Compact, did a restart on it this morning now the phone just keeps trying to start up then shuts down in an endless loop. Only way I can turn it off is to use the small button next to the sim card slot, but if I turn the phone on again it goes back into the endless start-stop cycle. Any suggestions for a fix please?

Sony Xperia Support
Message 5 of 7
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Message 5 of 7

Re: xperia z5 keep shuting down

@po10ci, sorry to hear that. Slightly frowning Face

Have you tried any of the two resets found on the link below? If you haven't done that, please do.

https://support.sonymobile.com/global-en/xperiaz5/faq/battery,-power-&-charging/i-cannot-power-on-my...

@Horizonti, sorry to hear about your device not starting up. Slightly frowning Face

Can you try and remove the SIM and/or SD cards and see if that makes any difference? Should there be no change, try performing a software repair using Xperia Companion.

Keep me posted!


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

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Message 6 of 7

Re: xperia z5 keep shuting down

Hi Jonas, thank you for the reply. I spoke with Stephanie in customer service who sent me a very easy set of instructions and I did a software repair and am now back up and running with no loss of contacts. I'm very impressed with the help so thanks to all.

Regards. Horizonti.

Sony Xperia Support
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Message 7 of 7

Re: xperia z5 keep shuting down

Hi again @Horizonti2!

That is awesome news and you're very welcome!

Sounds like you perhaps had the contacts saved to your Google account and they were restored when you added your account again.

Have a fantastic day and let me know if there is anything else!


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.