account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

widgets and accounts were gone after safe mode

SOLVED
Adviser
Message 1 of 8
1,040 Views
Message 1 of 8

widgets and accounts were gone after safe mode

I had to do some bug hunting, and found out that after reboot from safe mode pinned widgets (here: Sony calendar, Sony Gallery, WeatherPro) were gone, and dropbox account was deleted. I've read in this forum, the phone (Z5P, btw.) will return into normal operation mode after reboot, but this is not the case.

 

I did some research, same issue see: http://talk.sonymobile.com/t5/Xperia-C3/after-safe-mode-reboot-home-screen-widgets-don-t-load/m-p/10...

 

Can you please add this issue into FAQ?

 

1 ACCEPTED SOLUTION

Accepted Solutions
Adviser
Message 5 of 8
1,574 Views
Message 5 of 8

Re: widgets and accounts were gone after safe mode

My point is, I want this ("app data cleared when booting in safe mode, which removes widgets on home screen and deletes several account data") added to the FAQ concerning safe boot mode. I've never mentioned that apps are deleted.

View solution in original post

7 REPLIES 7
Emperor
Message 2 of 8
1,038 Views
Message 2 of 8

Re: widgets and accounts were gone after safe mode

@wolli_d

 

Your dropbox account was deleted after safe mode? 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Adviser
Message 3 of 8
1,035 Views
Message 3 of 8

Re: widgets and accounts were gone after safe mode

Yes. No SD card in use, Build-Nr. 32.0.A.6.170, E6853

Emperor
Message 4 of 8
1,028 Views
Message 4 of 8

Re: widgets and accounts were gone after safe mode

@wolli_d

 

It doesn't delete the app just clear the app data. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Adviser
Message 5 of 8
1,575 Views
Message 5 of 8

Re: widgets and accounts were gone after safe mode

My point is, I want this ("app data cleared when booting in safe mode, which removes widgets on home screen and deletes several account data") added to the FAQ concerning safe boot mode. I've never mentioned that apps are deleted.

View solution in original post

Emperor
Message 6 of 8
982 Views
Message 6 of 8

Re: widgets and accounts were gone after safe mode

@wolli_d

 

Got it, I'll escalate this so they can take into consideration this warning on the FAQ > safe mode guide




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 7 of 8
969 Views
Message 7 of 8

Re: widgets and accounts were gone after safe mode

Thanks for the feedback and i'm very sorry in case you've lost any data Slightly frowning Face

Safe mode should not affect app data but as you say, you may need to add widgets again. I have added this information to the FAQ.

Safe mode may also remove accounts that belongs to 3:rd party apps. Some apps will just add it back when you start the app but some apps may require you to sign in again in the app. I added this information as well.

Thanks again for pointing this out!

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Adviser
Message 8 of 8
958 Views
Message 8 of 8

Re: widgets and accounts were gone after safe mode

Thank you!