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shutting down when battery almost full

One time poster
Message 1 of 1
Message 1 of 1

shutting down when battery almost full

hello, my xperia z5 compact is shutting down when the battery range is 70%-80%.

i already reset the phone and the problem is still on.

in the setup mode of the phone i get a note that the battery dont have any problem.


did i have a software problem or hardware problem and what can i do?