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2016-03-24 04:28 PM
I'm in the same boat as everyone here:
"Unfortunately, Google Play Store has stopped".
My Z5 keeps saying this after I updated to Marshmallow.
I've tried everything (including installing APKs of the most
recent and compatible Play Store and Play Services) except
for the factory reset/pc companion/bridge solution, because
that sounds horrible.
A fix/patch for this would be awesome, Sony.
In the meantime, I'm gonna hang out here and wait for someone
to figure out something more reasonable and less painful than
'wipe my phone'.
2016-03-24 04:47 PM
2016-03-24 05:02 PM - edited 2016-03-24 05:03 PM
Sadly, yes, the PC Companion/Sony Bridge solution is a factory reset to your internal memory.
There is a back-up routine to do beforehand through the program, but it's sounds sketchy (unplug,
hold down volume buttons while plugging back in...), so I'm holding off.
The SD card contents should be fine.
2016-03-24 05:04 PM
It looks like this issue is occuring across multiple Marshmallow devices, not just Xperia devices or the Z5 series.
Some of the suggestions to fix this are as follows.
1. Clear the data of the Play Store. To do this on your Z5:
Go to Settings > Apps > > Show system > Google Play Store > Storage > Clear Data.
2. Disable location services. To do this on your Z5:
Go to Settings > Location > Move the slider to the Off position.
3. Reinstall the Android system.
To do this on an Xperia device, please follow the steps here.
This might be something temporary and perhaps you should just give it some time.
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2016-03-24 05:08 PM - edited 2016-03-24 05:09 PM
Whenever the fix comes out it will have to be via a PC, or a complete reset. They have effectively broken the phone's ability to get updates of any kind.
I can wait for a few weeks. I am not losing all my settings and data.
2016-03-24 05:18 PM
Please stop saying reset your phone. That´s not a solution. Just a workaround the implicates to "FORMAT" your phone.
Please provide a real solution.
2016-03-24 05:47 PM
2016-03-24 05:59 PM
If I took a backup can I not restore my settings/files from it? What is the fear of running a restore other than the fact it's a pain and Sony should be providing a better solution?
2016-03-24 06:00 PM
Certain apps are borderline unusable at this point - if I open them the "google play has stopped" popup appears every split second......it's so aggravating.