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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

"Google Play Store has Stopped" after Z5 Premium Marshmallow Update

SOLVED
Message 41 of 122
2,503 Views
Message 41 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

I'm in the same boat as everyone here:

 

"Unfortunately, Google Play Store has stopped".

 

My Z5 keeps saying this after I updated to Marshmallow.

I've tried everything (including installing APKs of the most

recent and compatible Play Store and Play Services) except

for the factory reset/pc companion/bridge solution, because

that sounds horrible.

 

A fix/patch for this would be awesome, Sony.

 

In the meantime, I'm gonna hang out here and wait for someone

to figure out something more reasonable and less painful than

'wipe my phone'.

Rookie
Message 42 of 122
2,483 Views
Message 42 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Bell Z5 owner here as well with this issue. I've tried a few options outside of factory wiping, and no luck. The phone still works, just not Google play. I'm visiting my parents for Easter, so the pc companion isn't an option right now. Also, saying the only solution is a factory reset is pretty poor customer service if you ask me. And in a big Sony supporter.

It's ironic because I was so eagerly awaiting marshmallow, it came available from Bell quicker than I expected and a part of me wondered if I should read some reviews before updating. I was too excited, and got burnt.

Weak stuff Sony, hope they get a legit solution other than factory wiping and staystarting from scratch (which it sounds like the pc companion solution is?)
Message 43 of 122
2,470 Views
Message 43 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Sadly, yes, the PC Companion/Sony Bridge solution is a factory reset to your internal memory.

There is a back-up routine to do beforehand through the program, but it's sounds sketchy (unplug,

hold down volume buttons while plugging back in...), so I'm holding off.

 

The SD card contents should be fine.

Moderator
Message 44 of 122
2,467 Views
Message 44 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update


@CameronT wrote:

It looks like this issue is occuring across multiple Marshmallow devices, not just Xperia devices or the Z5 series.

 

Some of the suggestions to fix this are as follows.

 

1. Clear the data of the Play Store. To do this on your Z5:

Go to Settings > Apps > > Show system > Google Play Store > Storage > Clear Data.

 

2. Disable location services. To do this on your Z5:

Go to Settings > Location > Move the slider to the Off position.

 

3. Reinstall the Android system.

To do this on an Xperia device, please follow the steps here.


This might be something temporary and perhaps you should just give it some time.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Apprentice
Message 45 of 122
2,464 Views
Message 45 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Same here, Stoped after update

Learner
Message 46 of 122
2,458 Views
Message 46 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Whenever the fix comes out it will have to be via a PC, or a complete reset.  They have effectively broken the phone's ability to get updates of any kind.

 

I can wait for a few weeks. I am not losing all my settings and data.

Apprentice
Message 47 of 122
2,453 Views
Message 47 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Hi,

 

Please stop saying reset your phone. That´s not a solution. Just a workaround the implicates to "FORMAT" your phone.

 

Please provide a real solution.

 

Best Regards,

Matias

Rookie
Message 48 of 122
2,439 Views
Message 48 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

@alexdon I tried the first two and nothing. I'm not doing a factory reset at the moment.
Adviser
Message 49 of 122
2,431 Views
Message 49 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

If I took a backup can I not restore my settings/files from it?  What is the fear of running a restore other than the fact it's a pain and Sony should be providing a better solution?

Adviser
Message 50 of 122
2,429 Views
Message 50 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Certain apps are borderline unusable at this point - if I open them the "google play has stopped" popup appears every split second......it's so aggravating.