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2016-03-24 05:51 AM
2016-03-24 11:22 AM
This helped me through a similar problem with MM in virtualbox.
2016-03-24 01:48 PM
Moving my post here as more relevant thread:
Well I'm a victim of the latest update as well. I can't believe it has been reported weeks ago yet there's no solution or help offered by Sony.
I'm using the Z5 on the Bell network in Canada - I just got notified of the update yesterday (by email from Sony and the phone alerted me as well).
Fortunately my UI is still working and the phone is usable, however Google play services can't be updated and Google play won't open.
I came on here to see if people has the same issue only to find this thread. Now I'm scared my phone is going to eventually just stop working altogether and I'm travelling next week so can't afford to have that to happen.
Does anyone have any suggestions for me? How can Sony encourage customers to update when there's obviously a major issue!??!
2016-03-24 02:32 PM - last edited on 2016-03-24 02:35 PM by alexdon
I did the update on my Z5 lastnight and now I get a banner say my Google play won't open or connect. And it's my battery dry. I've tried restarting and turning the phone completely off. And still not working.
2016-03-24 02:57 PM
2016-03-24 02:58 PM
If I do a factory reset, it's going to wipe all my files from the phone. So if I take a backup first, and then reset the phone, am I going to run into the same problem again when I recover my files from the backup?
2016-03-24 03:00 PM - edited 2016-03-24 03:29 PM
My Google play services keep crashing, constantly. Normal Z5 after Marshmallow update initiated from the phone.
Good job Bell and Sony.
I also have a notification saying I need to update Google play services and that it won't run unless you..
Very descriptive Sony.
How do I update apps if I can't open the store?!
This does not encourage me to ever buy another Sony mobile product ever. This is after a 6 month delay. Wow.
2016-03-24 03:32 PM
Also experiencing this issue, none of the fixes on this thread works.
2016-03-24 04:02 PM
Jake - you tried to do a reset through PC companion and even that didn't work?
2016-03-24 04:15 PM
24hrs later and after trying various options, still no success in resolving this issue.
Let me ask this a different way. If I do this via Sony Companion, meaning do a factory reset and then applying the update via Sony Companion, do I lose all my settings and configurations?
Is there some back up and restore feature that will bring back my phone exactly with the config of the apps of how I have it currently?