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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

"Google Play Store has Stopped" after Z5 Premium Marshmallow Update

SOLVED
Inhabitant
Message 11 of 122
3,370 Views
Message 11 of 122

Re: System UI dead after Marshmallow update

The issue has been corrected after I re-installed Marshmallow from the Sony PC Companion and essentially factory wiping my phone.

 

Do NOT update your phone via wifi or through the phones "Software Update" panel.  Only update through your PC using the Phone companion.

Visitor
Message 12 of 122
3,331 Views
Message 12 of 122

Re: System UI dead after Marshmallow update

Emperor
Message 13 of 122
3,321 Views
Message 13 of 122

Re: System UI dead after Marshmallow update

@CryoZero

 

Turn off the phone > run PCC > support zone > keep the phone off and follow the steps, it will delete everything on the phone.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 14 of 122
3,277 Views
Message 14 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

DO NOT update to Android 6 on your Sony Z5... It will mess up Google Play Store, then you have to do thousands of fixes which WILL NOT work, then you have to FACTORY RESET your phone and have a good ol time placing all your settings back for hours... GJ Sony!!!! Loving my Android 6 Play Store error!!!! >:-(

Emperor
Message 15 of 122
3,260 Views
Message 15 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

@Android6SonySUCKS

 

I'm sorry to hear about your experience, but that's not the general consensus. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 16 of 122
3,253 Views
Message 16 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Also getting the issue with "Google Play Store has Stopped"

Emperor
Message 17 of 122
3,240 Views
Message 17 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

@Chad3

 

Follow the suggestions on this thread.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 18 of 122
3,234 Views
Message 18 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Doing a factory wipe on my phone isn't much of a solution.  It's more of an "oh well screw it" to anyone who got this issue.  If I have to factory wipe because Sony can't get an update right then my next phone certainly won't be a Sony.

Emperor
Message 19 of 122
3,228 Views
Message 19 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

@Chad3

 

There are other suggestions on this post, sorry that you feel that way, but I hope your next device if not Sony, it's something that won't have any issues. Make sure to visit their forums before you buy it. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 20 of 122
3,214 Views
Message 20 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

When you pay almost 1k for a phone the expectation that it works should be a given.  I'm sorry that you feel testing a product to make sure it works prior to launch is asking too much of the company making them.  As for switching products next time, that's not a feeling it's a fact at this point after poor customer service from the representatives I've contacted.