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2016-03-23 04:01 PM - edited 2016-03-23 04:07 PM
As soon as I updated to Marshmallow, I keep getting the "Unfortunately Google Play Store has stopped..." and the message keeps coming up every 5 seconds.
I tried clearing the cache, deleting data, uninstalling, disabling the app, force closing, signing out of google and back on.
Does not work.
I keep getting the pop up non-stop and it happened as SOON as it updated to Marshmallow.
2016-04-05 04:47 PM
Hi everyone, I got information today that this will be fixed in the next software update planned to be released soon.
2016-03-23 04:45 PM - edited 2016-03-23 06:13 PM
My Z5 is having the same issue. Multiple reboots have not resolved the issue and I would rather not do a factory reset.
UPDATE: I did a factory reset and that resolved the issue.
2016-03-23 05:09 PM
I made the same experience. Sometimes upon reboot no errors came up so you may try just to restart a couple of times. After some days the issue seemed to be completely vanished by its own in my case.
2016-03-23 06:04 PM
Are you still able to open the Google Play Store? Whenever I click on it, the error shows up again immediately.
2016-03-23 06:19 PM
2016-03-23 06:20 PM
Yup, having the same problem here. Tried uninstalling the updates in /settings/apps/google play store, also tried installing the .apk through chrome. Still getting the error message. Spoke with customer support and running the "repair" option from Sony Bridge was the only advice they offered. Creating a back-up now before I try running it...
2016-03-23 06:57 PM
I'm repairing through the PC Companion now.
So frustrated I don't want to risk backing up a bad setting and have it happen all over again.
Big fail on this release Sony.
2016-03-23 07:08 PM
Hi everyone, I updated to Marshmallow today and immediatly after I updated it I got the Google play services and store issue like this poster.
I searched online and found that uninstalling the Google play services updates would fix this issue. It did not and only made it worse.
Booting the phone brings me to a black page with a notification saying the System UI has crashed. All I can do from that page is shut the phone down. Hitting the camera button causes more issues.
Theres no way for me to enter my pin so the PC companion does not work. I tried holding down the power button and down volume to get to the restore menu and all it does is launch the phone in safe mode (same issues though)
I'm at a complete loss on how to fix this as there seems to be nothing online so any help would be very appreciated.
2016-03-23 07:26 PM - edited 2016-03-23 07:31 PM
Open the SIM card cover > press the reset button then repair the phone with PCC
Unfortunatly all that does is restart the phone. I cannot connect properly to PCC because it's asking for me to unlock my phone. Which is somthing I cannot do right now.