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"Google Play Store has Stopped" after Z5 Premium Marshmallow Update

SOLVED
Inhabitant
Message 1 of 122
9,674 Views
Message 1 of 122

"Google Play Store has Stopped" after Z5 Premium Marshmallow Update

As soon as I updated to Marshmallow, I keep getting the "Unfortunately Google Play Store has stopped..." and the message keeps coming up every 5 seconds.

 

I tried clearing the cache, deleting data, uninstalling, disabling the app, force closing, signing out of google and back on.

 

Does not work.

 

I keep getting the pop up non-stop and it happened as SOON as it updated to Marshmallow.

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 112 of 122
6,560 Views
Message 112 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Hi everyone, I got information today that this will be fixed in the next software update planned to be released soon.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

121 REPLIES
One time poster
Message 2 of 122
9,658 Views
Message 2 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

My Z5 is having the same issue. Multiple reboots have not resolved the issue and I would rather not do a factory reset. 

 

UPDATE: I did a factory reset and that resolved the issue. 

Inhabitant
Message 3 of 122
9,632 Views
Message 3 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

I made the same experience. Sometimes upon reboot no errors came up so you may try just to restart a couple of times. After some days the issue seemed to be completely vanished by its own in my case.

Inhabitant
Message 4 of 122
9,615 Views
Message 4 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Are you still able to open the Google Play Store?  Whenever I click on it, the error shows up again immediately.

Phy
Forum Legend
Message 5 of 122
9,601 Views
Message 5 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Repair the phone with Sony PC Companion
http://support.sonymobile.com/gb/tools/pc-companion/
One time poster
Message 6 of 122
9,599 Views
Message 6 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

Yup, having the same problem here. Tried uninstalling the updates in /settings/apps/google play store, also tried installing the .apk through chrome. Still getting the error message. Spoke with customer support and running the "repair" option from Sony Bridge was the only advice they offered. Creating a back-up now before I try running it... 

Inhabitant
Message 7 of 122
9,587 Views
Message 7 of 122

Re: "Google Play Store has Stopped" after Z5 Premium Marshmallow Update

I'm repairing through the PC Companion now.

 

So frustrated I don't want to risk backing up a bad setting and have it happen all over again.

 

Big fail on this release Sony.

Visitor
Message 8 of 122
9,585 Views
Message 8 of 122

System UI dead after Marshmallow update

Hi everyone, I updated to Marshmallow today and immediatly after I updated it I got the Google play services and store issue like this poster.

 

I searched online and found that uninstalling the Google play services updates would fix this issue. It did not and only made it worse.

 

Booting the phone brings me to a black page with a notification saying the System UI has crashed. All I can do from that page is shut the phone down. Hitting the camera button causes more issues.

 

Theres no way for me to enter my pin so the PC companion does not work. I tried holding down the power button and down volume to get to the restore menu and all it does is launch the phone in safe mode (same issues though)

 

I'm at a complete loss on how to fix this as there seems to be nothing online so any help would be very appreciated.

Emperor
Message 9 of 122
9,567 Views
Message 9 of 122

Re: System UI dead after Marshmallow update

@CryoZero

 

Open the SIM card cover > press the reset button then repair the phone with PCC




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 10 of 122
9,565 Views
Message 10 of 122

Re: System UI dead after Marshmallow update


uliwooly wrote:

@CryoZero

 

Open the SIM card cover > press the reset button then repair the phone with PCC



@uliwooly

 

Unfortunatly all that does is restart the phone. I cannot connect properly to PCC because it's asking for me to unlock my phone. Which is somthing I cannot do right now.